Melania Pasco
Federal Way,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
7-11 Convenience Store
Kent , Washington
01.2023 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
GM
KFC
Tacoma , Washington
05.2020 - 10.2022
- Advised leadership on best practices related to operations management including process re-engineering initiatives.
- Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Created incentive programs to motivate staff members to exceed expectations in their roles.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
- Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
- Created schedules and monitored payroll to remain within budget.
Housekeeper
Econo Lodge Hotel
Buckley , Washington
08.2019 - 07.2020
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
GM
Burger King
Bradenton , Florida
03.1994 - 06.2020
Housekeeper
Holiday Inn Riverfront
Bradenton , Florida
01.1991 - 10.1993
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Education
Bachelors - Buisness
Kieser
Ocala, FL08-2012
Skills
- Conflict Resolution
- Teamwork and Collaboration
- Troubleshooting
- Calm Under Pressure
- Multitasking
- Team Management
- Dependable and Responsible
- Planning
Timeline
Customer Service Representative
7-11 Convenience Store
01.2023 - 08.2024
GM
KFC
05.2020 - 10.2022
Housekeeper
Econo Lodge Hotel
08.2019 - 07.2020
GM
Burger King
03.1994 - 06.2020
Housekeeper
Holiday Inn Riverfront
01.1991 - 10.1993
Bachelors - Buisness
Kieser
Similar Profiles
William MetcalfWilliam Metcalf
Restaurant Lead at 7-11 Convenience StoreRestaurant Lead at 7-11 Convenience Store
Sthepanie HaworthSthepanie Haworth
Assistant Store Manager at 7-11 Convenience StoreAssistant Store Manager at 7-11 Convenience Store
James HertwigJames Hertwig
Store Associate at 7-11 Convenience StoreStore Associate at 7-11 Convenience Store