Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melanie Abney

Mesa,AZ

Summary

Dedicated Pharmacy Technician with proven problem-solving skills at Village Fertility Pharmacy, enhancing workflow efficiency and patient satisfaction. Expert maintaining confidentiality under HIPAA regulations. Committed to optimizing pharmacy operations and fostering strong team collaboration to ensure exceptional service quality and accurate prescription processing.

Work History

Pharmacy Technician

Village Fertility Pharmacy
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Set up and modified patient profiles to include current medications and insurance details.

Education

Bachelor Of General Studies - Music

Weber State University
Ogden, UT

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • HIPAA
  • Pharmacy and customer records management
  • Interpreting and processing medication orders

Accomplishments

Registered Pharmacy Technician for MA since 2024.

Pharmacy Technician training license for AZ.



Timeline

Pharmacy Technician

Village Fertility Pharmacy

Bachelor Of General Studies - Music

Weber State University
Melanie Abney