Melanie Acosta

Tampa,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

years of professional experience

Work History

Server

Longhorn Steakhouse

08.2022 - 09.2023

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Pre-Bussed tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Hostess

Mamas Cafe Baci

09.2020 - 05.2022

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Accommodated special seating requests for guests to enhance satisfaction.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Bachelor of Science - Pre-Medicine

The University of Tampa

Tampa, FL

05.2025

Skills

Check Payment Processing
Menu Memorization
Stocking and Replenishing

Work well under pressure/ fast-paced
Dining Customer Service
Natural Leadership

Languages

Spanish

Native or Bilingual

Timeline