MELANIE ADKINS

• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Managed 8 sales specialists covering different sectors by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
• Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
• Updated accounts and maintained long-term relationships with clients.
• Managed a high-performing inside sales team to exceed company targets and quotas consistently.

• Account management with large focus on customer retention and increase in sales year over year
• Bringing 71 new customers into the ePac ecosystem who need flexible packaging
• Consulting with new clients and offering education around product packaging and pricing
• Meeting and exceeding monthly & quarterly sales goals consistently
• Actively supporting customers and internal staff regarding quality complaints with grace and compassion
• Implementing training documentation and feedback for future staff hired into the same role.

Managed a team of five with focus on order processing and customer retention

• Implemented process improvements within the daily workflow to maximize team efficiency while maintaining morale
• Actively participated in hiring and helped to build a training program
• Diffused difficult situations with customers and staff.

• Account management and strong relationship building with existing customers
• Prioritization regarding time sensitive projects
• Goal focused in terms of revenue numbers and quarterly projections

• Prioritized successful sales and customer experience while assisting with client's personal style preference
• Participated in quarterly inventory management and daily inventory count
• Educated customers about Onesight vision organization (non-profit).