Melanie Ames
Pomona Park,FL
Summary
Accomplished Office Manager and Paralegal with a proven track record at Rice & Rose Law Firm, showcasing exceptional organizational skills and customer service. Excelled in document management and legal compliance, significantly enhancing case efficiency. Known for outstanding problem-solving abilities and fostering teamwork, consistently achieving balanced budgets and maintaining confidentiality.
Overview
35
35
years of professional experience
Work History
Office Manager
King's Office Supply & Printing Co.
12.2019 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager - Paralegal
Volusia Flagler Water & Fire Restoration
05.2012 - 11.2019
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Prepared legal documents associated with property liens.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Paralegal
Rice & Rose Law Firm
01.1990 - 04.2012
- Communicated pertinent information to clients via phone, email, and mail.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Revised and finalized letters, briefs, and memos.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Edited and proofread legal documents to verify accuracy.
Education
Bachelor of Arts - Business Administration
Daytona State College
Daytona Beach, FL1993
Associate of Science - Paralegal Studies
Daytona State
Daytona Beach, FL1989
Skills
- Customer service
- Problem-solving
- Records management
- Legal compliance
- Legal notice publishing
- Meeting coordination
- Time management
- Verbal communication
- Public service
- Document verification
- Customer relations
- Documentation expertise
- Contract negotiations
- Scheduling and coordinating
- Scheduling and calendar management
- Document management
Timeline
Office Manager
King's Office Supply & Printing Co.
12.2019 - 09.2024
Office Manager - Paralegal
Volusia Flagler Water & Fire Restoration
05.2012 - 11.2019
Paralegal
Rice & Rose Law Firm
01.1990 - 04.2012
Bachelor of Arts - Business Administration
Daytona State College
Associate of Science - Paralegal Studies
Daytona State
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