Melanie Ayers

• Provided direct patient care, including immunizations, wound care, suture removal, staple removal, injections, and EKGs.
• Supported patient assessments and accurately documented vital signs.
• Handled laboratory specimens for testing and kept result records accurate.
• Completed phlebotomy, outpatient testing, and injection administration.
• Responded to patient questions promptly regarding test results and follow-up visits.
• Coordinated referrals to specialists and outside providers.
• Answered patient phone calls regarding medications or treatments prescribed by physician.
• Tracked medical supply & lab inventory and prepared monthly quality reports.
• Compiled and organized data for monthly quality reports to support accurate review and decision-making.
• Trained new employees on equipment use, clinic policies, and procedures.
• Trained tobacco treatment specialist to assist patients with tobacco cessation.

Maintained BLS and MHFA (mental health first aid) certifications.

Applied primary care and mental health knowledge across daily responsibilities.

• Provided medical assistant support for cardiology, endocrinology, pulmonology, and neurology, building knowledge across specialty areas.
• Completed outpatient testing, including spirometry, walk tests, Holter monitors, event monitors, and EKGs.
• Completed patient assessments, including vital signs and medical history documentation.
• Collected, documented, and maintained accurate patient medical histories.
• Maintained medication sample inventory from pharmaceutical representatives for patient distribution.
• Supported special projects as needed by the management team.

• Facilitated small group instruction to enhance student learning.
• Assisted teachers in managing classrooms and preparing lessons to enhance student engagement.
• Supported students with daily activities and academic tasks to promote learning and development.
• Coached students, faculty and staff in the use of electronic, print and internet resources.
• Organized library equipment and collections to enhance accessibility and user experience.
• Maintained records of patron borrowing activity with an automated system.