Melanie Botkins
Franklin Furnace
Summary
Dynamic Parts Specialist with a proven track record at Big Sandy Superstore, enhancing customer satisfaction through effective problem-solving and parts identification. Skilled in warranty administration and team collaboration, I streamlined order fulfillment processes, significantly improving workflow efficiency and ensuring timely repairs for our valued customers!
Overview
4
4
years of professional experience
Work History
Parts Specialist
Big Sandy Superstore
Franklin Furnace, OH
06.2024 - Current
- Assisted customers with product inquiries and order processing to enhance service quality.
- Collaborated with team members to streamline parts retrieval processes, improving workflow efficiency.
- Provided technical support to customers, resolving issues related to product compatibility and usage.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Assistant Store Manager
Marathon First Stop
Franklin Furnace, OH
04.2023 - 05.2024
- Assisted in managing daily store operations and staff scheduling to enhance productivity.
- Trained and mentored new team members on customer service protocols and product knowledge.
- Implemented inventory management systems to track stock levels and reduce waste.
- Developed promotional displays to drive sales and improve customer engagement.
Home Health Nurse
Wise Medical Staffing
South Point, OH
01.2022 - 04.2023
- Administered medications and treatments following care plans to ensure patient well-being.
- Monitored vital signs and documented changes to provide accurate assessments for healthcare teams.
- Educated patients and families on health management and medication adherence to enhance understanding.
- Collaborated with interdisciplinary teams to coordinate comprehensive care tailored to individual needs.
Education
Associates - Medical Billing
DeVry University
Illinois City, IL06.2024
High School Diploma - General
Green High School
Franklin Furnace, OH05.2021
Skills
- Warranty administration
- Parts documentation
- Parts identification
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Shipping coordination
- Email communication
- Proficient in software
- Improving customer satisfaction
- Team collaboration
- Vendor relations
- Replacement parts identification
- Payment processing
Timeline
Parts Specialist
Big Sandy Superstore
06.2024 - Current
Assistant Store Manager
Marathon First Stop
04.2023 - 05.2024
Home Health Nurse
Wise Medical Staffing
01.2022 - 04.2023
Associates - Medical Billing
DeVry University
High School Diploma - General
Green High School