Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Letters of Recommendation
Timeline
AssistantManager
MELANIE BOWMAN

MELANIE BOWMAN

Corona,CA

Summary

Experienced money handler with strong mathematical abilities and expertise in calculating and verifying totals. Tech-savvy and well-educated in POS operations. Dedicated team member with excellent communication skills and a pleasant demeanor. Possesses the capability to quickly learn and improve performance, ensuring customer demands and annual goals are exceeded. High-energy approach in the marketing field, bringing professional eagerness to contribute skills and experience to a new and challenging role.

Overview

8
8
years of professional experience

Work History

Care Coordinator

DENTAL VIEWS
06.2023 - 02.2024
  • Used company software such as Dentrix to maintain records of services performed and patient conditions. Managed 150 outgoing calls and 50 incoming calls per day.
  • Managed patient caseloads effectively, ensuring timely follow-up care and appropriate solutions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Assessed patient needs and connected them with appropriate providers to ensure optimal health outcomes.
  • Educated patients on self-care strategies, and built strong relationships with patients to deliver emotional support and companionship.

Slot Attendant

Yaamava' Resort & Casino
07.2018 - 05.2023
  • Money handling/jackpot payouts
  • Tax verification
  • Guest service; maintained cleanliness on casino floor
  • Minimal slot machine maintenance,
  • Trained new employees
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.

Guest Service Representative

Target
12.2015 - 07.2018
  • Payment on accounts
  • Returns/Exchanges
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints to maintain positive reputation and high customer satisfaction rates.
  • Enhanced guest satisfaction by providing exceptional customer service at service desk.

Education

Associate of Arts - Business Administration And Management

Norco College
Norco, CA
06.2015

Computer Science -

Advance Technical Institute
Walnut, CA
01.2011

Skills

  • Guest experiences/Guest disputes
  • Customer service 10 years experience
  • Organizational Skills
  • Care Planning
  • Multitasking Skills

Additional Information

Professional References Jason Loa/Slot Supervisor 909-343-9673 Shanise Patterson/Slot Attendant 951-498-9708

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Letters of Recommendation

To whom it may concern,
I have had the pleasure of working with Melanie for the past 5 months at Dental Views,
where she has been an outstanding member of our team.
Melanie is a skilled and knowledgeable Dental Solutions Specialist who has consistently
delivered excellent results for our customers. She has a remarkable ability to troubleshoot
customer issues and provide effective solutions that meet their needs and expectations.
She has also demonstrated a high level of professionalism and dedication to her work, as
evidenced by her impressive conversion rate.
Aside from her performance, Melanie also has an amazing personality and is easy to get
along with. She is friendly, courteous, and respectful to both customers and colleagues.
She has a positive attitude and a great sense of humor that make working with her a joy.
She is always willing to lend a hand, share her expertise, and collaborate with others.
Melanie is a valuable asset to our company and I am confident that she will be an equally
valuable asset to any organization that hires her. She has my highest recommendation for
any position that she sees fit.
If you have any questions or need more information, please feel free to contact me on my
cell (657) 253-4186 or reach me on my work email at aiglesias@dentalviews.com.
Sincerely,
Alain Iglesias
Director of Patient Experience and Performance
Dental Views

Gauge Hill
Head of Marketing
Dental Views
1400 N Harbor Blvd Suite #300, Fullerton, CA 92835
ghill@dentalviews.com, (760) 490-6224, 1/23/2024

Dear Hiring Manager,
I am writing to provide a letter of reference for Melanie Bowman, who has served as a Care
Coordinator at Dental Views under my supervision. It is with great pleasure that I recommend
Melanie for any future professional endeavors.
Melanie has consistently demonstrated exceptional skills in her role, particularly in the areas of
effective communication and attention to detail. Her ability to engage with people is truly
commendable.
One of Melanie's standout qualities is her excellent attention to detail. In a fast-paced call center
environment, where accuracy is paramount, Melanie has consistently exhibited a keen eye for
detail. Her commitment to precision has not only contributed to the efficiency of our operations but
has also enhanced the overall quality of customer service provided by our team.
Throughout her tenure at Dental Views, Melanie has been a reliable and dedicated team member.
She approaches her responsibilities with enthusiasm, takes the initiative to address challenges,
and consistently meets or exceeds performance expectations.
Melanie's interpersonal skills, combined with her attention to detail, make her an asset to any
organization. She is adaptable, resourceful, and can thrive in a dynamic and customer-focused
environment. I am confident that Melanie will excel in any role that requires effective
communication, attention to detail, and a commitment to delivering outstanding customer service.
If you have any further questions or require additional information, please feel free to contact me at
(760) 490-6224 or ghill@dentalviews.com. I wholeheartedly recommend Melanie Bowman and am
certain that she will be a valuable addition to any team.
Thank you for considering Melanie for future opportunities.
Sincerely,

Gauge Hill
Head of Marketing
Dental Views

Timeline

Care Coordinator

DENTAL VIEWS
06.2023 - 02.2024

Slot Attendant

Yaamava' Resort & Casino
07.2018 - 05.2023

Guest Service Representative

Target
12.2015 - 07.2018

Associate of Arts - Business Administration And Management

Norco College

Computer Science -

Advance Technical Institute
MELANIE BOWMAN