Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Cañas Acevedo

Risaralda (COLOMBIA),Caldas

Summary

4.5+ years of work experience. Dynamic customer service professional excelling in problem-solving and technical support. Proven ability to enhance customer satisfaction through effective communication and workflow management. Adept at utilizing remote support tools to resolve issues efficiently, driven customer support, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Coustumer Serive

Editorial de colombia para latinoamerica S.A
Colombia, Cali
09.2021 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided technical assistance to end users in a timely and professional manner.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Identified needs of customers promptly and efficiently.
  • Remote position

Airport Customer Service Agent

Airport Montecaña
Colombia, Pereira
09.2023 - 04.2024
  • Provided guidance to passengers regarding available services within the airport terminal complex.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Operated various computer programs related to customer service operations.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Administrative Manager

Cafe BAR Central
Colombia, Risaralda
08.2020 - 08.2023
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Monitored department budgets by tracking expenses against allocated funds.
  • Conducted performance reviews and provided feedback to employees on their job performance.
  • Provided accurate, valid, and complete information to customers.
  • Collected deposits or payments and arranged for billing.

Waitress Supervisor

Restaurant El Rancho
Colombia, Risaralda
09.2021 - 12.2021
  • Coordinated catering services for special events such as weddings or corporate functions.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Resolved customer complaints in a timely manner with professionalism.
  • Maintained accurate records of sales transactions and inventory levels.
  • Supervised waitstaff to ensure quality customer service and satisfaction.

Education

Some College (No Degree) - Cabin Crew

Cabin Crew (Flight Attendant)
Colombia
06-2023

High School Diploma -

High School (Bachiller Academico)
Colombia
11-2019

Some College (No Degree) - Food Safety Handling

Food Safety Handling
Colombia
10-2019

Some College (No Degree) - Digital Communications And Media

Marketing And Communication
Colombia
08-2019

Some College (No Degree) - English Language

American Language
Colombia

Skills

  • Email communication
  • Workflow management
  • Stress management
  • Active listening
  • Live chat support
  • Problem-solving
  • Call center experience
  • Remote support tools
  • Adaptability and flexibility
  • Written communication
  • Customer service
  • Technical support
  • Customer service excellence
  • Professionalism
  • Excellent communication
  • Delivery management
  • Data Entry

Certification

  • Medical certificate
  • License TCP

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Airport Customer Service Agent

Airport Montecaña
09.2023 - 04.2024

Coustumer Serive

Editorial de colombia para latinoamerica S.A
09.2021 - Current

Waitress Supervisor

Restaurant El Rancho
09.2021 - 12.2021

Administrative Manager

Cafe BAR Central
08.2020 - 08.2023

Some College (No Degree) - Cabin Crew

Cabin Crew (Flight Attendant)

High School Diploma -

High School (Bachiller Academico)

Some College (No Degree) - Food Safety Handling

Food Safety Handling

Some College (No Degree) - Digital Communications And Media

Marketing And Communication

Some College (No Degree) - English Language

American Language

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