Melanie Cardozo
Alexandria,VA
Summary
Reliable and motivated professional with a strong work ethic and a commitment to excellence. Known for being dependable, adaptable, and eager to learn new skills and take on fresh challenges in dynamic environments
Overview
6
6
years of professional experience
Work History
Service Administrator
Lindsay Cadillac of Alexandria
1575 Kenwood Avenue Alexandria Va, 22302
03.2023 - Current
- Ensured accuracy in daily deposits by validating cash and receipts against reported totals.
- Processed customer payments over the phone and coordinated billing with warranty companies.
- Provided notary services for essential documentation to ensure legal validity.
- Scanned and organized critical documentation to ensure compliance with audit requirements.
- Provided customers with digital receipts and walked them through past service records for clarity and retention.
- Assisted customers with transportation requests and ensured timely communication between clients and service advisors
- Oversaw distribution and tracking of loaner vehicles; validated customer identification for secure processing
Cashier Supervisor
Bmw Of Alexandria
499 South Pickett St Alexandria 22304
04.2022 - 02.2023
- Provided support in onboarding and training cashiers; checked their deposit records for correctness
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Retail Sales Associate
CVS Pharmacy
6150 Franconia Rd, Alexandria VA 22310
02.2021 - 09.2021
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Supported store management in planning and executing seasonal promotions and sales events.
Host, Food Runner
Glory Days Bar And Grill
6431 Columbia Pike Va 22312
08.2020 - 05.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Host
Giardinos
07.2019 - 01.2020
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Thomas A. Edison High School
5801 Franconia Rd Alexandria Accounting
Northern Virginia Community College
Alexandria Va08-2026
Skills
- Certified Notary Public
- Microsoft Office
- Microsoft Outlook
- Data Entry Accuracy
- Microsoft Word
- Customer Service 5 years
- Document Management
- Call center experience
- Highly skilled in scanning to ensure audit readiness
- Front office administration
Timeline
Service Administrator
Lindsay Cadillac of Alexandria
03.2023 - Current
Cashier Supervisor
Bmw Of Alexandria
04.2022 - 02.2023
Retail Sales Associate
CVS Pharmacy
02.2021 - 09.2021
Host, Food Runner
Glory Days Bar And Grill
08.2020 - 05.2021
Host
Giardinos
07.2019 - 01.2020
Thomas A. Edison High School
Accounting
Northern Virginia Community College