Melanie Clarke
Richmond,VA
Summary
Dynamic sales and banking professional with a proven track record at Truist Bank, excelling in customer service and cash handling. Adept at building relationships and providing tailored solutions, I consistently enhance customer satisfaction and streamline operations. Recognized for reliability and goal orientation, I thrive in fast-paced environments while maintaining attention to detail.
Overview
20
20
years of professional experience
Work History
Sales Associate
Home Depot
Richmond, VA
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Universal Banker
Truist Bank
Richmond, VA
06.2023 - 07.2025
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Bank Teller
Wood Forest National Bank
Richmond, VA
08.2022 - 07.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Human Resources Assistant
UPS Freight
Richmond, VA
04.2005 - 02.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Business Administration
John Marshall
Richmond, VA06-1991
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Store opening and closing
- Customer needs assessment
- Complex Problem-solving
- Meeting deadlines
Languages
English
Native or Bilingual
Timeline
Universal Banker
Truist Bank
06.2023 - 07.2025
Bank Teller
Wood Forest National Bank
08.2022 - 07.2023
Sales Associate
Home Depot
04.2022 - Current
Human Resources Assistant
UPS Freight
04.2005 - 02.2023
Business Administration
John Marshall