Melanie Colding
Remington
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
Shift Leader
McDonald's
11.2014 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted performance reviews and provided staff with feedback and guidance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Resident Assistant
Loudoun County MRMH
06.1996 - 04.2000
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Communicated with parents, guardians and other family members to provide briefings of residence hall policies and student progress.
Education
GED -
Hanford High School
Hanford, CA10.1994
Skills
- Report Transcription
- Business Development Understanding
- Report Creation
- Microsoft PowerPoint
- Staff Training
- Microsoft Word
- Customer Relations
- Retail Sales Customer Service
- Sales Expertise
- Credit Card Payment Processing
- Account Management
- Microsoft Excel
- Stocking and Replenishing
- Senior Leadership Support
- Customer Relationship Management
- Conflict Resolution
- Shipping and Receiving Understanding
- Closing Sales
- Team Development
- Retail Materials Management
- Quality Control
- Money Handling Abilities
- Customer Service
- Critical Thinking
- Product Promotion
- Administrative Support
- Quality Assurance Controls
- Store Maintenance
- Product Organization
- Stock Management
- Data Evaluation
- Project Management Abilities
- Managing Multiple Tasks
- Customer Consulting
- Refund Processing
- Service Standard Compliance
- Reading Comprehension
- Customer Account Management
- Cultural Awareness
- Policy and Procedure Adherence
- Prioritization
- Grammar
- Documentation
Certification
ABC beverage control certification
Food service management certification
Timeline
Customer Service Representative
Walmart
03.2023 - Current
Shift Leader
McDonald's
11.2014 - 01.2023
Resident Assistant
Loudoun County MRMH
06.1996 - 04.2000
GED -
Hanford High School
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