Melanie Concepcion
West Palm Beach,FL
Summary
Dynamic professional with extensive experience as a Spa Manager at Celebrity Lashes and Makeup, excelling in client relationship management and sales generation. Proven ability to enhance customer satisfaction through effective communication and strong organizational skills, leading to increased profitability and a loyal clientele. Adept at appointment scheduling and handling confidential information with integrity.
Overview
8
8
years of professional experience
Work History
Med Spa Receptionist
Athena Med Spa
West Palm Beach, FL
10.2024 - Current
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled confidential information with discretion and integrity.
- Greeted visitors, clients and guests in a professional manner.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments and meetings for management team.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Generated high quality sales leads through effective research methods.
- Provided customer service support to existing clients and potential customers.
- Completed day-to-day duties accurately and efficiently.
Property Manager
Luna Salon Suites
Wellington And Lantana, FL
05.2024 - 09.2024
- Completed routine maintenance and repair.
- Provided technical support in case of system malfunctions or breakdowns.
- Scheduled routine inspections of all areas within facility premises.
- Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
- Conducted market research and reported on competitors.
- Resolved customer complaints regarding sales and service.
- Analyzed data from completed projects and tasks in order to identify areas of improvement for future initiatives.
Spa Manager
Celebrity Lashes and Makeup
West Palm Beach, FL
01.2019 - 05.2024
- Developed and implemented spa services policies, procedures and standards.
- Created menus of treatments and packages that were attractive to customers.
- Documented client records and information.
- Applied marketing, networking, and interpersonal skills to build practice and loyal clientele.
- Coached team members to effectively support national chain salon business which delivered of total annual sales.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Hired, led and provided performance management for spa employees.
- Provided employees with feedback on how to improve performance and increase profitability of spa services.
- Resolved customer complaints in a timely manner.
- Rebranded spa by implementing digital and promotional marketing plans, created new website and collateral and leveraged social media outreach with Facebook.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Developed and maintained a strong customer service focus to ensure client satisfaction.
- Demonstrated strong customer service skills while interacting with patients in person or over the telephone.
Assistant Retail Manager
Justice Tween Brands
Wellington, FL
02.2017 - 01.2019
- Processed sales transactions via cash register and telephone orders.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Analyzed sales data to identify trends and develop strategies for increasing profits.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Provided leadership and direction for all retail employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
John I Leonard High School
Greenacres City, FL05-2019
Skills
- Appointment scheduling
- Customer service
- Payment processing
- Data entry
- Confidential information handling
- Sales generation
- Inventory management
- Client relationship management
- Teamwork
- Flexibility
- Records maintenance
- Documentation
- Relationship building
- Strong organization
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Med Spa Receptionist
Athena Med Spa
10.2024 - Current
Property Manager
Luna Salon Suites
05.2024 - 09.2024
Spa Manager
Celebrity Lashes and Makeup
01.2019 - 05.2024
Assistant Retail Manager
Justice Tween Brands
02.2017 - 01.2019
High School Diploma -
John I Leonard High School