- DIY and Home Improvement
- Personal Development and Self-Improvement
- Crafting and DIY Projects
- Gardening
- Participating in various bowling leagues and tournaments
Melanie Cook
Newport News,VA
Summary
Reliable and adaptable recreation professional with hands-on experience in operations and safety management. Strong teamwork and communication skills contribute to successful program implementation and community engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recreation Assistant
633 FSS NAF
Joint Base Langley- Eustis
04.2024 - Current
- Supported daily operations by setting up equipment and maintaining facility cleanliness.
- Developed and implemented training programs for new hires, significantly reducing learning curve and improving team efficiency.
- Developed budget proposals for recreational programs, securing necessary funding and resources.
- Coordinated communication between staff and participants to enhance event experiences.
- Implemented safety protocols during activities to ensure participant well-being.
- Monitored participant engagement and provided feedback to improve program offerings.
- Organized schedules for recreational events, ensuring efficient use of resources.
- Trained new staff on standard operating procedures and best practices in recreation services.
- Developed promotional materials to increase awareness of upcoming recreational activities.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Performed light custodial duties to provide clean and inviting facilities.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Responded to public inquiries to provide information about programs and facilities.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Collaborated with team members to develop new programs, increasing participation rates.
- Assisted in organizing special events, resulting in increased community engagement.
- Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Trained new staff members on department policies and procedures, promoting consistency across the team.
- Coordinated scheduling for various programs and activities, maximizing facility usage and accommodating diverse needs.
- Organized field trips and outings as part of program offerings, broadening participant experiences.
- Facilitated diverse community events, catering to wide range of interests and promoting inclusivity.
- Established calendar of events, ensuring well-rounded and consistent schedule of activities for community.
- Coordinated with local vendors to supply equipment for outdoor events, ensuring timely and cost-effective delivery.
- Designed marketing materials for upcoming events, significantly increasing community awareness and participation.
- Organized training sessions for volunteers, enhancing event operations and participant experience.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Set up promotional displays and equipment for special events and activities.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Assessed program effectiveness by collecting and analyzing participant feedback, leading to targeted improvements.
- Maintained safety standards and protocols during all events, leading to record of zero incidents.
- Streamlined reservation processes for recreational facilities, improving customer satisfaction and access.
- Assisted in planning and executing recreational programs for diverse age groups.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Created detailed reports on program attendance and participant satisfaction, providing valuable insights for future planning.
- Implemented feedback system for community events, leading to continuous improvement based on participant input.
Recreation Aide
633 FSS NAF
Joint Base Langley- Eustis
12.2018 - 04.2024
- Coordinated recreational activities to enhance community engagement and promote healthy lifestyles.
- Assisted in the planning and execution of events, ensuring smooth operations and participant satisfaction.
- Managed equipment inventory, maintaining organization and readiness for various recreational programs.
- Developed and implemented safety protocols, enhancing participant safety during activities and events.
- Trained new staff on operational procedures, fostering a knowledgeable team environment.
- Enhanced participant enjoyment by planning and implementing diverse recreational activities.
- Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
- Assisted in the planning and execution of special events, such as holiday celebrations or community gatherings, resulting in memorable experiences for attendees.
- Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
- Improved facility safety by conducting regular inspections and promptly addressing any concerns.
- Assisted in preparing recreational materials and supplies for each activity.
- Kept athletic and games equipment and facilities organized and maintained.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
Rec Aide
9th FSS NAF
Beale Air Force Base
05.2016 - 07.2017
- Assisted in daily operations, ensuring smooth service delivery and customer satisfaction.
- Trained new staff on protocols and procedures, enhancing team performance and efficiency.
- Monitored equipment usage and maintenance schedules, ensuring compliance with safety standards.
- RV Reservations, Outdoor Recreation rentals, ITT sales
Education
High School Diploma -
Alamogordo High School
103 Cuba Ave, Alamogordo NM 8831005-1993
Skills
- Strong teamwork
- Flexibility
- Time management
- Relationship building
- Strong work ethic
- Customer service
- Reliability
- Adaptability and flexibility
- Cash handling
- Effective communication
- Program planning
- Safety procedures
- Self motivation
- Supervisory skills
- Employee training
- Professionalism
- Safety guidelines
- Policy compliance
Accomplishments
- Supervised team of 3-5 staff members.
- Used Microsoft Excel to develop daily tracking spreadsheets.
- Over 20 years of customer service
Certification
Cyber awareness
Facility Manager
Sexual Assault/ Suicide Awareness
OPSEC
Risk Management
Interests
Timeline
Recreation Assistant
633 FSS NAF
04.2024 - Current
Recreation Aide
633 FSS NAF
12.2018 - 04.2024
Rec Aide
9th FSS NAF
05.2016 - 07.2017
High School Diploma -
Alamogordo High School
Commanders coin for exceptoinal performance
While working at Beale AFB ODR/ITT for a few months, FAM Camp position came open and asked if I could work there. I hit the ground running with training for manager at the campground. Couple months later I was receiving a coin from the 9th FSS Commander.