MELANIE CORIO
Lewisville,TX
Summary
Account Executive dedicated to enhancing client satisfaction through effective communication and relationship-building. Proficient in risk assessment and developing actionable strategies that protect client interests, drive account growth, and establish lasting partnerships.
Overview
8
8
years of professional experience
Work History
Account Executive
Special Operations Triumph
Coppell, TX
07.2023 - Current
- Develop and nurture long-term partnerships with factoring and transport clients to enhance client satisfaction and loyalty.
- Oversee client purchasing decisions daily and identify opportunities to expand account value.
- Negotiate payment plans with delinquent customers to recover [Number] in funds while strengthening client relationships.
- Assess portfolio health, assess risk exposure, and formulate action plans for deteriorating accounts.
- Evaluate risk exposure in client accounts to determine potential vulnerabilities and formulate action plans for deteriorating accounts.
- Review financial documents for discrepancies or irregularities related to fraudulent activities.
- Participate in training sessions regarding best practices for detecting, preventing, and investigating fraud.
- Monitor account activity for suspicious patterns and anomalies.
Account Executive
Small Fleet Triumph
Coppell, TX
09.2021 - 07.2023
- Developed and maintained ongoing client relationships by keeping clients informed about business changes and effectively negotiating solutions.
- Provided outstanding customer service by serving well, internally, and externally, while maintaining operational controls to prevent portfolio loss exposure.
- Analyzed portfolio performance to ensure timely submission of client funding requests, enhancing client satisfaction.
- Documented client complaints and resolutions, enhancing service quality and building client trust.
- Delivered ongoing client training on Triumph's processes and systems to ensure effective usage.
- Strong understanding of risk management program and application of protocol based on client risk rating.
- Maintained detailed records of client interactions and transactions to support operational efficiency.
- Effectively communicated with team members, debtors, clients, and senior management.
Customer Service Representative
Small Fleet Triumph
Coppell, TX
03.2021 - 09.2021
- Provided exceptional customer service to internal and external customers through telephone, email, and written correspondence, enhancing customer satisfaction.
- Facilitated information sharing and resolved issues through effective communication with team members, debtors, clients, and management, which enhanced collaborative problem-solving.
- Reviewed load documentation for accuracy and completeness; coordinated with clients to resolve documentation issues, ensuring compliance and smoother processing.
Administrative Assistant
Tekslnc
Dallas, TX
09.2018 - 09.2021
- Streamlined scheduling of meetings and correspondence, enhancing team productivity.
- Coordinated meetings, trips, and appointments for the team while managing the master calendar to ensure efficient scheduling.
- Coordinated logistics for conferences, meetings, and special events, ensuring seamless execution and attendee satisfaction.
- Provided clerical support for daily operations and special projects, facilitating smoother team workflow.
- Optimized office supply distribution process, contributing to team's ability to meet deadlines.
- Offered professional first impression to visitors and callers and gave knowledgeable assistance.
- Maintained accurate accounts with updated transactions and reconciliations, contributing to financial integrity.
Lead Dispatcher
Dex Imaging
Dallas, TX
09.2018 - 03.2021
- Oversaw dispatch operations to ensure seamless coordination and timely service delivery.
- Streamlined dispatch procedures to improve operational responsiveness and reduce delays.
- Prioritized service requests and scheduled jobs to address urgent customer needs.
- Assigned field service technicians for client visits, maintaining consistent communication and ensuring service quality.
- Created dispatch tickets for service calls, equipping service crew with essential details for prompt response.
- Communicated with technicians and other departments via email, text message and phone.
- Constantly reviewed open service activity for changes.
Education
Some College (No Degree) - Psychology
Chabot College
Hayward, CA01-1990
HS Diploma - Business Management
San Leandro High
California01-1989
Skills
- Client relations
- Negotiation
- Risk analysis
- Project management
- Growth planning
- Strategic development
- Customer service
- Client loyalty
- Relationship management
- Conflict resolution
- Problem resolution
- Team collaboration
- Effective communication
- Office software
- Flexibility
- Listening
- Work ethic
Timeline
Account Executive
Special Operations Triumph
07.2023 - Current
Account Executive
Small Fleet Triumph
09.2021 - 07.2023
Customer Service Representative
Small Fleet Triumph
03.2021 - 09.2021
Administrative Assistant
Tekslnc
09.2018 - 09.2021
Lead Dispatcher
Dex Imaging
09.2018 - 03.2021
Some College (No Degree) - Psychology
Chabot College
HS Diploma - Business Management
San Leandro High