Melanie Corona
Albuquerque
Summary
Dynamic Store Operations Manager with a proven track record at Insomnia Cookies, achieving a remarkable 110% sales increase through innovative promotional planning. Skilled in employee engagement and strategic selling, I excel in training and mentoring teams to enhance performance and customer satisfaction. Committed to fostering a collaborative work environment that drives growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Operations Manager
Insomnia Cookies
11.2019 - Current
- Increased sales by 110% with special displays and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
New Store Opener
Insomnia Cookies
06.2024 - Current
- Worked with general contractors and construction team to monitor consistency on projects
- Facilitated start stock and review of manifests for accuracy in store operations
- Setup and tested store equipment and tech, working closely with IT team and Support Center
- Retrieved documents and permits on strict deadlines to ensure store opens within designated time frame
District Trainer
Insomnia Cookies
06.2023 - 06.2024
- Optimized training curriculum with team exercises, group discussions and lectures.
- Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
- Reduced process lags by training multiple employees on best practices and protocols.
- Introduced several training tutorials to support operational processes and protocols.
- Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for team member training.
- Delivered training to over 100 staff members and quality assurance teams while managing employees to maximize performance.
Education
Bachelor of Science - Communications
Eastern New Mexico University
Portales, NM05-2018
Skills
- Store maintenance
- Promotional planning
- Employee engagement
- Strategic selling
- Sales monitoring
- Store growth planning
- Performance monitoring
- Multitasking Abilities
- Customer service management
- Recruitment and hiring
- Problem-solving
- Training and mentoring
Certification
- ServSafe Manager Certified
Timeline
New Store Opener
Insomnia Cookies
06.2024 - Current
District Trainer
Insomnia Cookies
06.2023 - 06.2024
Store Operations Manager
Insomnia Cookies
11.2019 - Current
Bachelor of Science - Communications
Eastern New Mexico University
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