Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Take Charge America
2016.07 - Current
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Met customer call guidelines for service levels, handle time and productivity.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Insurance Sales/Front Desk Receptionist
State Farm Insurance Inc
2014.08 - 2016.06
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Call Center Representative
Barrett Jackson
2010.01 - 2014.05
Responded to customer calls and emails to answer questions about products and services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Unemployed
Unemployed In Phoenix
2007.06 - 2009.12
Due to the economy, I had a difficult time switching careers and was unemployed for a period of time. I did have little part time jobs during this time but nothing significant.
High School Social Studies & ESL Teacher
Elkins High School
2006.08 - 2007.06
Educated students in basics of English grammar and conversational speaking.
Created and delivered engaging lesson plans to accommodate different learning styles.
Tested new students, monitored progress, assisted with transition to regular classes upon showing proper proficiency.
Aligned groups to establish clear vision providing higher quality of service.
High School Teacher
Richard Milburn Academy
2003.09 - 2006.07
Managed ESL students with testing and ensuring that all teachers on campus were certified by training them.
Cross-analyzed staff functions with client need to facilitate a more efficient delivery enabling the growth of client base.
Enhanced customer service through management of client outreach.
Helped establish new center through recruitment and training.
Elementary Teacher
Richey Elementary
1997.08 - 2000.05
Taught first and fourth grade students and worked as a Reading Specialist for the fourth grade students.
Education
Bachelor of Science - Early Childhood Education
University of Houston - Clear Lake
Houston, TX
05.1997
Skills
Conflict Resolution
Documentation
Active Listening
Customer Service
Computer Proficiency
Problem-Solving Abilities
Timeline
Customer Service Representative
Take Charge America
2016.07 - Current
Insurance Sales/Front Desk Receptionist
State Farm Insurance Inc
2014.08 - 2016.06
Call Center Representative
Barrett Jackson
2010.01 - 2014.05
Unemployed
Unemployed In Phoenix
2007.06 - 2009.12
High School Social Studies & ESL Teacher
Elkins High School
2006.08 - 2007.06
High School Teacher
Richard Milburn Academy
2003.09 - 2006.07
Elementary Teacher
Richey Elementary
1997.08 - 2000.05
Bachelor of Science - Early Childhood Education
University of Houston - Clear Lake
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