Melanie Cummings
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Take Charge America
07.2016 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Insurance Sales/Front Desk Receptionist
State Farm Insurance Inc
08.2014 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Call Center Representative
Barrett Jackson
01.2010 - 05.2014
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Unemployed
Unemployed In Phoenix
06.2007 - 12.2009
- Due to the economy, I had a difficult time switching careers and was unemployed for a period of time. I did have little part time jobs during this time but nothing significant.
High School Social Studies & ESL Teacher
Elkins High School
08.2006 - 06.2007
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Tested new students, monitored progress, assisted with transition to regular classes upon showing proper proficiency.
- Aligned groups to establish clear vision providing higher quality of service.
High School Teacher
Richard Milburn Academy
09.2003 - 07.2006
- Managed ESL students with testing and ensuring that all teachers on campus were certified by training them.
- Cross-analyzed staff functions with client need to facilitate a more efficient delivery enabling the growth of client base.
- Enhanced customer service through management of client outreach.
- Helped establish new center through recruitment and training.
Elementary Teacher
Richey Elementary
08.1997 - 05.2000
- Taught first and fourth grade students and worked as a Reading Specialist for the fourth grade students.
Education
Bachelor of Science - Early Childhood Education
University of Houston - Clear Lake
Houston, TX05.1997
Skills
- Conflict Resolution
- Documentation
- Active Listening
- Customer Service
- Computer Proficiency
- Problem-Solving Abilities
Timeline
Customer Service Representative
Take Charge America
07.2016 - Current
Insurance Sales/Front Desk Receptionist
State Farm Insurance Inc
08.2014 - 06.2016
Call Center Representative
Barrett Jackson
01.2010 - 05.2014
Unemployed
Unemployed In Phoenix
06.2007 - 12.2009
High School Social Studies & ESL Teacher
Elkins High School
08.2006 - 06.2007
High School Teacher
Richard Milburn Academy
09.2003 - 07.2006
Elementary Teacher
Richey Elementary
08.1997 - 05.2000
Bachelor of Science - Early Childhood Education
University of Houston - Clear Lake
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