Melanie Damron
Patient Services Manager
Wingate,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patient Services Manager
Morrison Healthcare
06.2020 - 01.2024
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented Coffee & Broth on Food carts for delivery.
- Implemented another POD for service.
- Ran a staff of 40 employees
Patient Services Manager
Morrison Healthcare
04.2019 - 06.2020
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented Coffee. Broth on carts on floors for delivery.
- Implemented another POD for service.
Education
No Degree - Certified Dietary Manager
University of Florida
Gainesville, FL11.2017
Skills
- Patient Relations
- Productivity Improvement
- Staff Training
- Process Improvement
- Critical Thinking
- Time Management
- Regulatory Compliance
- Interpersonal Skills
- Team Leadership
- Customer Service
- Policy Implementation
- Empathy and Compassion
Accomplishments
2019 I won the Sunshine Award for going above and beyond to Nurses and Doctors in the Matthews location
Timeline
Patient Services Manager
Morrison Healthcare
06.2020 - 01.2024
Patient Services Manager
Morrison Healthcare
04.2019 - 06.2020
No Degree - Certified Dietary Manager
University of Florida
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