Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

MELANIE DE ARMAS

Summary

Currently, I am a nursing student with hands-on experience in both healthcare and leadership. By day, I assist at a pediatric dental office (yes, I’ve mastered calming kids and parents), and by night, I’m working toward becoming a future Nurse Practitioner. Previously, I managed the fast-paced world of Steve Madden, where I learned how to supervise a team, juggle responsibilities, and survive retail during the holiday season, skills that translate surprisingly well to healthcare. Passionate about patient care, teamwork, and continuing to grow in the medical field.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Super Smiles Kids Dental
02.2025 - Current
  • Directed calls through multi-line phone system to appropriate departments promptly.
  • Managed patient check-in and check-out processes efficiently.
  • Conducted insurance verification to ensure coverage accuracy.
  • Scheduled new patients for consultations and appointments.
  • Traveled with a team to five different offices for operational support.
  • Presented treatment plans to patients and discussed available options.

Spa Associate

Massage Envy Wellington
Wellington
02.2024 - 02.2025
  • Sold monthly memberships to clients, contributing to consistent revenue growth.
  • Oversaw a customized scheduling system that addressed specific client and employee needs.
  • Executed washing and folding of spa towels in preparation for future appointments.
  • Established enduring client relationships to foster trust and satisfaction.

Sales Supervisor

Steve Madden Palm Beach Lakes
07.2021 - 01.2024
  • Led team of 5 cashiers to enhance customer service quality.
  • Calculated hourly and daily conversion rates for performance analysis.
  • Pitched rewards program to customers, increasing engagement and loyalty.
  • Restocked and organized products to maintain store presentation.
  • Provided guidance and suggestions to customers for improved shopping experience.
  • Utilized keyholder access to efficiently process refunds and returns.

Education

High School Diploma -

John I. Leonard
05-2022

Some College (No Degree) - Nursing

HCI College
Florida

Skills

  • Multitasking and time management
  • Upselling techniques
  • Communication skills
  • Problem-solving abilities
  • Child care certification
  • Medical terminology
  • Electronic health records
  • Customer relationship management

Certification

  • Florida early childhood certification (2023)

Languages

english
Full Professional
Spanish
Professional
Russian
Limited

Accomplishments

  • 120+ hours of community service
  • 80+ hours in daycare Luciano Martinez

Timeline

Medical Receptionist

Super Smiles Kids Dental
02.2025 - Current

Spa Associate

Massage Envy Wellington
02.2024 - 02.2025

Sales Supervisor

Steve Madden Palm Beach Lakes
07.2021 - 01.2024

High School Diploma -

John I. Leonard

Some College (No Degree) - Nursing

HCI College

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