Melanie De Jesus
Colorado Springs,Colorado
Summary
Customer service and sales professional with over 4 years of experience excelling in leadership and team collaboration. Demonstrates exceptional skills in verbal communication, attention to detail, and conflict resolution, fostering a positive work environment. Eager to leverage expertise in communication, teamwork, and time management to drive innovative solutions and organizational success.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Sales Specialist
Delta Dental Insurance
06.2022 - Current
- Drive new enrollments and consistently surpass quarterly sales targets while maintaining strict adherence to industry regulations
- Contribute to team success by efficiently processing enrollments, upholding compliance standards, and fostering positive customer relationships
- Meticulously manage policy details and customer information, ensuring data integrity and confidentiality in all insurance transactions
- Provide comprehensive support to clients, addressing inquiries and guiding them through the insurance selection process with expertise and patience
Cashier
Safeway/Albertsons
03.2020 - Current
- Provide fast-paced customer service, ensuring high satisfaction and repeat business
- Manage high-volume transactions, maintain store cleanliness, and operate specialized equipment while ensuring exceptional customer service in a fast-paced retail environment
- Foster teamwork by assisting colleagues in various departments, contributing to a cohesive store operation and improved overall customer experience
- Implement creative solutions to prevent theft at self-checkouts, balancing customer service with loss prevention strategies to protect store assets
- Processed payments and managed vehicle key returns, enhancing customer experience
- Maintained a clean and organized workspace, promoting safety and efficiency
Sales Specialist
Big O Tires
10.2020 - 07.2021
- Cultivated strong customer relationships, driving sales through personalized repair recommendations and exceeding weekly quotas consistently
- Facilitated seamless communication between repair technicians and customers, ensuring transparency and building trust throughout service process
- Streamlined parts ordering process, reducing repair turnaround time and boosting customer satisfaction rates
Education
First Year - Environmental Science/Law
Adelphi University
Garden City, NY12.2019
Graduate -
Widefield High School
05.2019
Skills
- Sales Experience
- Phone Etiquette
- Verbal Communication
- Attention to Detail
- Leadership
- Conflict Resolution
- Time Management
- Team Collaboration
- Adaptability
References
- Angela Hoganson, Northwestern Mutual, adhoganson@gmail.com, 7196399690
- Samia Spearing, Delta Dental Insurance, sspearing@delta.org
Timeline
Licensed Insurance Sales Specialist
Delta Dental Insurance
06.2022 - Current
Sales Specialist
Big O Tires
10.2020 - 07.2021
Cashier
Safeway/Albertsons
03.2020 - Current
Graduate -
Widefield High School
First Year - Environmental Science/Law
Adelphi University
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