Melanie De La Torre
EOS Fitness
Henderson
2
Languages
6
years of professional experience
Results-driven professional with experience in operations, sales, and front-line service. Skilled in customer service, problem-solving, scheduling, and team collaboration. Known for supporting member satisfaction, mentoring new employees, and maintaining efficient daily workflows. Bilingual and adaptable in fast-paced environments.
Work History
Operations Associate
10 Months- Processed member check-ins and account updates using POS systems.
- Supported daily club operations by restocking supplies and organizing work areas.
- Assisted members with billing questions and service requests.
- Monitored facility cleanliness and reported maintenance concerns promptly.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
Assistant General Manager
11 Months- Supervised daily club operations to ensure smooth member experience and facility readiness.
- Coordinated front desk, sales, and fitness teams to support consistent service standards.
- Monitored member concerns and resolved issues to improve retention and satisfaction.
- Trained staff on policies, procedures, and service expectations for aligned execution.
- Managed scheduling and labor coverage to maintain efficient shift operations.
- Supported sales follow-up and membership onboarding to strengthen engagement.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Sales Associate
5 Months- Greeted prospective members and delivered club tours to support membership sales.
- Explained membership options, pricing, and benefits to match customer needs.
- Followed up on leads through calls, texts, and emails to convert prospects.
- Processed membership agreements accurately and maintained organized sales records.
- Used CRM systems to track prospects, appointments, and sales activities.
- Collaborated with team members to meet sales goals and maintain clean presentation standards.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Beauty Advisor
1 Year 1 Month- Recommended makeup, skincare, and haircare products aligned with guest needs and beauty goals.
- Demonstrated product application techniques to support confident purchase decisions and repeat business.
- Maintained organized merchandise displays and reset fixtures to strengthen brand presentation.
- Processed sales transactions accurately while supporting POS operations and guest checkout flow.
- Built strong guest relationships through attentive service, product knowledge, and personalized consultations.
- Restocked inventory and monitored product availability to reduce out-of-stock conditions.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
Waitress
2 Years 4 Months- Coordinated dining room service to maintain smooth guest flow and timely table turnover.
- Trained new servers on menu knowledge, order accuracy, and customer service standards.
- Presented specials, explained menu items, and recommended complementary orders to guests.
- Managed point-of-sale transactions, split checks, and processed payments accurately.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Proved successful working within tight deadlines and a fast-paced environment.
Bookseller
2 Years 2 Months- Advised customers on book selections using genre knowledge and reading preferences.
- Processed sales transactions accurately while handling returns, exchanges, and payment issues.
- Restocked merchandise and maintained organized displays to support store presentation standards.
- Resolved customer concerns with prompt service and effective product recommendations.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Restocked shelves and kept store displays attractive and organized to drive sales.
Education
High School Diploma
- Sonography
Skills
Bilingual
Multitasking Abilities
Teamwork and collaboration
Support services
Proficient in Customer Service
Languages
English
Spanish
Native or Bilingual
Timeline
Operations Associate
EOS Fitness
01.2026 - CurrentRead More
Assistant General Manager
EOS Fitness
01.2025 - 12.2025Read More
Sales Associate
EOS Fitness
07.2024 - 12.2024Read More
Beauty Advisor
Ulta
05.2023 - 06.2024Read More
Waitress
Griddlecakes
01.2021 - 05.2023Read More
Bookseller
Barnes & Noble
01.2021 - 03.2023Read More
College of Southern Nevada
from Sonography
Read More
Sunrise Mountain High School
High School Diploma
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