Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Dempster

Thibodaux,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Foti Financial Services
Houma, LA
07.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Verified customer accounts and collected overdue payments.
  • Maintained accurate records of collection activities, including daily contact logs.
  • Negotiated payment plans with customers to facilitate timely payments on past due balances.
  • Assisted customers in understanding the terms of their repayment agreements.

Assistant Director

Mrs. Tut's Circle of Learning Developmental Center
Raceland, LA
08.2017 - 05.2024
  • Developed and implemented policies and procedures to ensure safety and quality of care for children.
  • Organized activities such as art projects, games, stories, music, and field trips. To stimulate a learning environment.
  • Conducted parent-teacher conferences to discuss progress of children's development.
  • Maintained records in accordance with state laws and regulations regarding health and safety standards.
  • Interviewed potential employees and conducted background checks prior to hiring.
  • Established relationships with parents through regular communication about their children's progress at the daycare center.
  • Monitored student progress and assisted students and teachers with resolving problems.

Cashier

L&N Food Store
Thibodaux, LA
09.2014 - 07.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Education

GED -

South Central Louisiana Technical College
Morgan City, LA

Skills

  • Consultative Sales
  • Account updating
  • Report Generation
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Product Knowledge
  • Customer Assistance
  • Payment Processing
  • Professional Development
  • Positive and cheerful
  • CPR and First Aid
  • Infant Care
  • Child Care
  • Caring and Understanding

Certification

  • Child Development Associate Certification
  • First Aid Certification
  • Drivers License

Timeline

Customer Service Representative

Foti Financial Services
07.2024 - Current

Assistant Director

Mrs. Tut's Circle of Learning Developmental Center
08.2017 - 05.2024

Cashier

L&N Food Store
09.2014 - 07.2015

GED -

South Central Louisiana Technical College

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Melanie Dempster