Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MELANIE DOMEC

Louisville,KY

Summary

With over 5 years of experience in customer relations and member services, I have developed a strong skill set in effectively managing customer interactions. Fluent in both English and Spanish, I possess a comprehensive understanding of written and verbal communication in both languages. My motivated attitude and ability to build productive relationships with fellow team members have consistently contributed to the success of the companies I have worked with.

Overview

7
7
years of professional experience

Work History

Restaurant Server

J Alexander’s
Louisville, KY
06.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Call Center Specialist

Graduate Hotels
Louisville, KY
04.2023 - 01.2024
  • Assisted customers by answering questions and responding to inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.

Attraction Operator

Malibu Jacks
Louisville, KY
01.2022 - 06.2022

Implemented safety systems and supervised the attraction.

operation to reduce safety risks.

Increased customer satisfaction and service by giving visitors

directions to requested locations, events, and landmarks.

Identified the wants and needs of visitors and created games and

attractions to make them more enjoyable.

Followed the posted height and age restrictions and denied guests

who did not meet the minimum requirements access to the attraction.

Assembly Line Production Worker

GE Appliances
Louisville, KY
01.2020 - 10.2021
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.

Teller

Class Act Federal Credit Union
Louisville, KY
06.2018 - 05.2020
  • Processing cash withdrawals, Receiving payments for bills, loans, etc
  • Balancing cash and checks at the end of each day, Assist member with account related issues

Cashier

Kroger
11.2018 - 10.2019
  • Assist customers during their in-store and checkout process, cash handling, answering customer inquiries and complaints with a positive attitude
  • I have received multiple positive customer reviews and secret shopper awards

Education

HIGH SCHOOL DIPLOMA - Business and Finance Academy

DOSS HIGH SCHOOL
05.2020

Skills

  • Excellent Communication and Comprehension
  • Great interpersonal skills
  • Customer centricity
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Call Center Specialist

Graduate Hotels
04.2023 - 01.2024

Restaurant Server

J Alexander’s
06.2022 - Current

Attraction Operator

Malibu Jacks
01.2022 - 06.2022

Assembly Line Production Worker

GE Appliances
01.2020 - 10.2021

Cashier

Kroger
11.2018 - 10.2019

Teller

Class Act Federal Credit Union
06.2018 - 05.2020

HIGH SCHOOL DIPLOMA - Business and Finance Academy

DOSS HIGH SCHOOL
MELANIE DOMEC