Melanie Elena Mendez
Irving,Tx
Summary
Experienced success coach specializing in advising diverse student populations and managing complex cases. Provides comprehensive support through effective communication, technology integration, and collaboration with academic departments. Committed to enhancing student experiences and guiding individuals through their educational journeys.
Overview
12
12
years of professional experience
Work History
Success Coach
Dallas College
08.2022 - Current
- Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
- Proactively advise and manage caseload.
- Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students.
- Provide timely responses (within 1 business day) to students’ inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.).
- Provide highly engaged, high quality customer service.
- Collaborated with internal and external partners to connect students with additional resources that address their needs and enhance their success.
- Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring.
- Managed student case files, ensuring timely support and resolution of student issues.
- I have helped resolve student cases that are complex (Ojaswi Gupta and YUAN!!!).
- Document case notes in the Navigate system.
- Clarified the differences between CE and SP to students and provided necessary guidance.
- I have explained the difference between CE ESL and credit ESOL to students many times and help them make the best choice for their needs.
- Assisted students in completing credit applications for ESOL classes, facilitating their access to education.
- Completed classroom visits for ESOL.
- Interpreted ESOL and TSI scores for placement.
- Organized soccer-related registration drives to engage students and facilitate enrollment.
- Navigated institutional policy and F1 policies to ensure compliance with Federal benefits VA.
- I work with the cashiers, admissions, FA, MCS, DSO, and coaches all the time to help meet student needs and compliance requirements.
- At TCCCD I taught almost every level of CE ESL, plus one class here.
Coordinator, Upward Bound Math & Science, Trio Pre-College Programs
The University of Texas at Arlington
Arlington, TX
06.2021 - 08.2022
- Planned, organized, and supervised UBMS academic year and summer components to enhance student engagement and program effectiveness.
- Develop and implement core curriculum for programming.
- Coordinated recruitment, selection, retention, and maintenance of participants and participant files to ensure comprehensive support and tracking.
- Evaluate and schedule students in appropriate summer classes based on their academic performance and career objectives.
- Compile and submit program assessments to be used in the end-of-year evaluation.
- Assisted Director in submitting annual reporting documentation (Annual Performance Review) to U.S. Department of Education and preparing grant proposals to secure funding.
Success Coach, Advising & Counseling Department
Tarrant County College – Southeast Campus
Arlington, TX
05.2019 - 06.2021
- Developed and promoted student success workshops tailored for new college students.
- Guided students through enrollment process to ensure smooth transition into college.
- Provided targeted advice on TSI placement and coursework to enhance academic readiness.
- Collaborated closely with registrar’s and financial aid offices to assist first time in college students.
- Assisted students with career information related to students’ interests and aptitudes (MyPlan, Career Coach).
Instructional Associate, World Language Lab
Tarrant County College – Northwest Campus
Fort Worth, TX
06.2016 - 05.2019
- Coordinated weekly instructional efforts with ESL and Spanish professors, enhancing instruction for ESL and Modern Language students.
- Planned, prepared, and developed teaching materials, study guides, workshops, and tutorials.
- Recommended educational resources and materials, contributing to improved student learning outcomes.
- Supported students individually and in groups with assignments, reinforcing learning concepts and fostering comprehension.
- Maintained language learning software on lab computers.
Adjunct ESL Instructor and Classroom Assistant
Tarrant County College – NW & SE campuses
Arlington, TX
10.2015 - 05.2019
- Delivered quality ESL instruction to diverse populations, facilitating language acquisition from beginner to advanced levels.
- Coordinated with ESL instructors to enhance lesson planning and activities, ensuring alignment with learner needs.
- Supported instructor in Autism Spectrum social skills class, fostering inclusive learning environment.
- Facilitated workforce preparation for Autistic students by implementing engaging, relevant training sessions.
Middle School Spanish Teacher
Uplift Heights Preparatory
Dallas, TX
07.2015 - 10.2016
- Developed comprehensive lesson and unit plans to engage 8th grade students in Spanish language learning.
- Designed interactive classroom materials, including activities, PowerPoints, quizzes, and exams to enhance student understanding.
- Maintained clear communication with parents about student performance, fostering a collaborative approach to education.
Upward Bound Math & Science Instructor
The University of Texas at Arlington
Arlington, TX
06.2015 - 06.2015
- Prepared engaging lessons for English, Spanish, and College Prep courses, enhancing student readiness for college.
- Taught English and Spanish classes in high school summer academic program, fostering language skills and cultural understanding.
- Collaborated with students from diverse backgrounds to strengthen their general academic skills, promoting inclusivity and personal growth.
Upward Bound Math & Science Tutor, Trio Pre-College Programs
The University of Texas at Arlington
Arlington, TX
02.2014 - 05.2015
- Guided first-generation students in navigating college application processes and career exploration.
- Tutored high school students in English, Spanish, History, and ESL, enhancing their academic skills and confidence.
- Provided excellent customer service to parents of students in the program.
- Maintained student files and performed clerical work to support efficient office operations.
ESL Teaching Internship
Wesley United Methodist Church
Arlington, TX
08.2014 - 12.2014
- Planned engaging lessons and assessments for ESL students, enhancing learning outcomes as part of TESOL internship.
- Taught beginning level ESL classes, fostering language acquisition in collaboration with Tarrant County College District – Southeast Campus Continuing Education.
- Recommended educational resources to enhance ESL program effectiveness.
Education
Graduate Certificate - TESOL
Texas A&M University Commerce
Commerce06-2025
Master of Education - Adult Education
Texas A&M University Kingsville
Kingsville06-2021
Bachelor of Arts - Linguistics
University of Texas in Arlington
Arlington, TX06-2015
Skills
- Career counseling
- Coaching strategies
- Academic advising
- Case management
- Program development
- Progress tracking
- Outcome evaluation
- Student engagement
- Community partnerships
- Technology integration
- Compliance navigation
- Behavioral coaching
Awards Memberships
- Member, Texas TRIO Association, 2021 - Present
- Foster Care Alumni Transition Liaison, TCC Southeast Campus, 2019 - 2021
- TCC Northwest Community Food Market Volunteer, 2017 - 2019
- Recipient, Upward Bound Math and Science Scholarship, 2011 - 2015
- Recipient, Charley Wootan Grant, 2013
- Recipient, Keith Sherin Global Leaders Grant, 2013
- Alumna, Kappa Delta Chi Sorority Inc. Epsilon Chapter, 05/15 - Present
- Recording Secretary, Kappa Delta Chi Sorority Inc., Epsilon Chapter, Spring 2012
- Vice President, Kappa Delta Chi Sorority Inc., Epsilon Chapter, Fall 2013
Languages
Spanish
Professional
French
Limited
Timeline
Success Coach
Dallas College
08.2022 - Current
Coordinator, Upward Bound Math & Science, Trio Pre-College Programs
The University of Texas at Arlington
06.2021 - 08.2022
Success Coach, Advising & Counseling Department
Tarrant County College – Southeast Campus
05.2019 - 06.2021
Instructional Associate, World Language Lab
Tarrant County College – Northwest Campus
06.2016 - 05.2019
Adjunct ESL Instructor and Classroom Assistant
Tarrant County College – NW & SE campuses
10.2015 - 05.2019
Middle School Spanish Teacher
Uplift Heights Preparatory
07.2015 - 10.2016
Upward Bound Math & Science Instructor
The University of Texas at Arlington
06.2015 - 06.2015
ESL Teaching Internship
Wesley United Methodist Church
08.2014 - 12.2014
Upward Bound Math & Science Tutor, Trio Pre-College Programs
The University of Texas at Arlington
02.2014 - 05.2015
Graduate Certificate - TESOL
Texas A&M University Commerce
Master of Education - Adult Education
Texas A&M University Kingsville
Bachelor of Arts - Linguistics
University of Texas in Arlington