Melanie Espinosa
San Antonio,TX
Summary
Dynamic professional with a proven track record in relationship building and effective communication, demonstrated across roles from Harlandale ISD to Frost Bank. Excelled in adaptive creativity and customer satisfaction, enhancing loyalty and engagement. Skilled in financial transactions and marketing strategies, consistently achieving beyond expectations without reliance on numerical quantification.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Harlandale ISD
San Antonio
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Cake Decorator
Self Employed
San Antonio, TX
10.2022 - 08.2024
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Customer Service Representative
Frost Bank
San Antonio, TX
05.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Skechers
San Antonio, TX
10.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Public Relations Associate
St. Philips College
San Antonio, TX
08.2019 - 08.2021
- Helped with photo and video production and performed visual and sound editing tasks.
- Forged strong media relationships to further public relations goals.
- Assisted with marketing strategy development to increase public awareness and student engagement.
Education
Certificate - Cake Decorating
St. Philips College
San Antonio05.2021
Associate Of Arts - Communication
Palo Alto College
San Antonio05.2019
Skills
Relationship building and management
Verbal and written communication
Adaptive and creative
Timeline
Substitute Teacher
Harlandale ISD
08.2024 - Current
Cake Decorator
Self Employed
10.2022 - 08.2024
Customer Service Representative
Frost Bank
05.2022 - 08.2022
Sales Associate
Skechers
10.2021 - 02.2022
Public Relations Associate
St. Philips College
08.2019 - 08.2021
Certificate - Cake Decorating
St. Philips College
Associate Of Arts - Communication
Palo Alto College