Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Melanie Flores

The Village,OK

Summary

Dynamic individual with hands-on experience in Anthropology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Fulfillment Associate

Amazon
01.2021 - Current
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Managed high-volume order requests to ensure accurate and timely deliveries.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
  • Supported a continuous improvement culture within the Customer Fulfillment department by identifying and sharing best practices among team members.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Delivery Station Associate

Amazon
11.2019 - 12.2020
  • Increased efficiency by organizing and sorting packages according to destination and delivery requirements.
  • Optimized space utilization within trailers, ensuring maximum capacity for efficient transportation of sorted parcels.
  • Demonstrated flexibility by adapting quickly to changing priorities or workflow adjustments as needed.
  • Provided assistance during peak seasons, helping the team handle higher volumes without compromising service levels or deadline compliance.

Office Manager

Quality Labor Management LLC
04.2011 - 09.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Education

Associate of Arts - Diversified Studies

Oklahoma City Community College
Oklahoma City, OK

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Critical Thinking
  • Organization and Time Management
  • Coaching and Mentoring
  • Workplace Safety
  • Excellent Communication
  • Problem Resolution
  • Calm Under Pressure

Affiliations

  • Phi Theta Kappa
  • Seirra Club

Languages

French
Elementary

Timeline

Customer Fulfillment Associate

Amazon
01.2021 - Current

Delivery Station Associate

Amazon
11.2019 - 12.2020

Office Manager

Quality Labor Management LLC
04.2011 - 09.2018

Associate of Arts - Diversified Studies

Oklahoma City Community College

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Melanie Flores