Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Foley

Lancaster,NY

Summary

Accomplished and certified Pharmacy Technician with over 7 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

Rite Aid Pharmacy
Lancaster, NY
03.2014 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

Shift Supervisor

Tim Hortons
Lancaster, NY
01.2014 - 03.2014
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Shift Supervisor

Mighty Taco
Williamsville, NY
05.2009 - 01.2012
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Regulated pricing, inventory count and supply during shift hours.

Education

High School Diploma -

Maryvale High School
Cheektowaga, NY
06.2005

Skills

  • Prescription Filling and Labeling
  • Medication Documentation
  • Cash Register Operation
  • Answering and Routing Calls
  • Wholesale Ordering
  • Organization and Prioritization
  • Patient Profile Setup
  • Time Management
  • Active Listening
  • Pharmacy Management Software
  • Microsoft Excel
  • Medicare and Medicaid Processes
  • Payment Processing

Timeline

Pharmacy Technician

Rite Aid Pharmacy
03.2014 - Current

Shift Supervisor

Tim Hortons
01.2014 - 03.2014

Shift Supervisor

Mighty Taco
05.2009 - 01.2012

High School Diploma -

Maryvale High School

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Melanie Foley