Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Franco

Whitehall,Pennsylvania

Summary

Upbeat, customer-focused Sales Associate with 2 years of experience in retail environments. Flexible, approachable, and bilingual with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Pandora
White, PA
10.2023 - Current
  • Collected payments and provided accurate change.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Computed purchases and received and processed cash or credit payment.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Placed special orders or called other stores to find desired items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Enlisted Soldier

Army National Gaurd
Allentown, PA
04.2022 - Current
  • Performed emergency life support and treated sick and injured persons at remote locations.
  • Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.
  • Calmed patients by carefully explaining each step and remaining composed.
  • Inserted IVs and administered oral and injectable medications.
  • Suctioned airways to clear obstructions and help patients breathe.
  • Evaluated the effectiveness of treatments and modified them as necessary.
  • Bandaged wounds and determined necessity for stitches or sutures.
  • Assessed scene upon arrival for possible hazards or dangerous situations.
  • Implemented medical protocols for triage, resuscitation, stabilization, and transport of ill or injured persons.
  • Controlled infection through sterilization techniques when handling instruments or supplies.
  • Provided emergency medical care in response to life-threatening situations.
  • Positioned patients in preparation for treatment and transport.

Sales Associate

Khols Department Store
Whitehall, PA
05.2021 - 08.2021
  • Developed trusting relationships with customers by making personal connections.
  • Collected payments and provided accurate change.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.

Education

High School Diploma -

Whitehall Coplay High School
Whitehall, PA
06-2023

Skills

  • Product Sales
  • Payment Processing
  • Inventory Control
  • Upselling
  • Stock Management
  • Opening and Closing Procedures
  • PPE Use

Certification

  • EMT certification

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Sales Associate

Pandora
10.2023 - Current

Enlisted Soldier

Army National Gaurd
04.2022 - Current

Sales Associate

Khols Department Store
05.2021 - 08.2021

High School Diploma -

Whitehall Coplay High School

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Melanie Franco