Melanie Garcia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
UCLA Health
12.2022 - Current
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Conducted insurance verification
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
Eligibility Worker
County Of Los Angeles - Department Of Public Social Services
10.2020 - 12.2022
- Devised and implemented strategies to streamline eligibility verification processes.
- Assisted clients with completion of applications and paperwork.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Resolved discrepancies with client applications to verify eligibility.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
Education
Bachelor of Science - Health Science
California State University - Fullerton
Fullerton, CA01.2020
Skills
- Meeting planning
- Client Relations
- Dictation and Transcription
- Microsoft Office
- Patient Scheduling
- Strong Problem Solver
- Clerical Support
Timeline
Administrative Assistant
UCLA Health
12.2022 - Current
Eligibility Worker
County Of Los Angeles - Department Of Public Social Services
10.2020 - 12.2022
Bachelor of Science - Health Science
California State University - Fullerton