Melanie Gebre
Summary
Vigilant professional looking to further my career into a new position in Property management or accounts receivables. 15 years of experience working in customer service and accounts receivables. Proven history of resourcefulness, and accuracy.
Overview
12
12
years of professional experience
Work History
Property Manager
Private Property Owner(Bondera Newton)
Inglewood, CA
01.2019 - Current
- Hiring and working with contractors for maintenance needs, repairs or renovations.
- Advertising and fulfilling vacancies. Showing potential tenants around property.
- collecting monthly rents and sending out late notices accordingly.
- Creating income and expense statements, balance sheets, and cash flow statements.
Billing Analyst
Therabody Inc.
02.2020 - 03.2024
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Generate financial statements and reports detailing accounts receivable status.
- Generate invoices to customers, processed payments and documented account updates.
- Gathered, evaluated and summarized account data in detailed aging reports.
- Made outbound calls to customers to discuss and resolve account needs.
- · Developed and maintained customer relationships.
Customer Service Representative
Breville
Torrance, CA
07.2012 - 01.2016
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
- Managed large amounts of incoming calls
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Meet personal/team sales targets and call handling quotas
- Prepare product or service reports by collecting and analyzing customer information
- Provided accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Cross trained new hires.
Education
High School Diploma -
Lynwood High School
Lynwood, CA 06.2006
Skills
- Problem Solver
- Property Management
- Excellent written and verbal communication skills
- Time management skills
- Critical thinker
- Excellent Interpersonal and customer service skills
- Strong collaboration Skills
- Information gathering and analysis
- Adaptable
Timeline
Billing Analyst
Therabody Inc.
02.2020 - 03.2024
Property Manager
Private Property Owner(Bondera Newton)
01.2019 - Current
Customer Service Representative
Breville
07.2012 - 01.2016
High School Diploma -
Lynwood High School
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