Melanie Gillespie
Green Bay,WI
Summary
Positive and upbeat front desk receptionist, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Wingate Hotel
Green Bay, WI
04.2021 - Current
- Greeted customers warmly and made them feel welcome, educating guests on hotel policies and packages
- Taking deposits and setting up proper routing instructions for direct bill reservations
- Top employee, for Wyndham rewards sign ups, every quarter
- Assigned trainer, for any new front office managers, or new hires
- Use of multiple computer programs
- Serve safe certified, as well as CPR certified
- Expressed excellent communication skills, writing detailed shift reports and passing on any notes, to ensure success for next shift
- Drove the shuttle for any requested airport pick ups
- Organizing and filing
- Cash handling and balancing
- Stocking and inventory
Server/Hostess
Gallagher’s
De Pere, Wisconsin
09.2016 - 03.2021
- Assisted in training new hires
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers and provided menus, answering any questions and recommended specials to increase profits.
- Excellent in up sells and recommendations
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
Deli Manager
Piggly Wiggly Supermarket
De Pere, Wisconsin
03.2010 - 05.2017
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered products, from multiple vendors, researching the best prices and products
- Weekly ad changes and display set ups
- Weekly sales projections, always exceeding past years sales records
- Quality control, rotating products, stocking new products and doing proper mark downs, as needed
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Monthly inventory
- Implemented cost-saving measures such as portion control, waste management.
Teller/Travel Teller
Community First Credit Union of Wisconsin
03.2014 - 08.2016
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Handled large volumes of currency quickly and accurately, maintaining zero errors
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Flexible on counter service, drive thru, and occasional receptionist
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Certified Nursing Assistant/Dietary Aide
Colony Oaks Care Center
Appleton, WI
03.2005 - 03.2010
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Made proper dietary plans for each individual resident, with allergies, or special dietary needs
File Clerk
M & I Bank
Appleton, WI
08.2002 - 03.2005
- Organized and filed documents according to established procedures.
- Maintained records of filing activities, including document tracking and storage locations.
- Prepared labels for new files and folders as needed.
- Answered calls from lenders, documenting and faxing their requests, for personal, or commercial accounts
Manager
Subway
Appleton , WI
06.1998 - 08.2002
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Ordered product and controlled inventory
- Set up monthly display menu boards and price adjustments
- Cash handling and deposits
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Education
High School Diploma -
Appleton West High School
Appleton , WI06-2000
Skills
- Guest Relations
- Appointment confirmation
- Cash Handling
- File Organization
- Scheduling
- Verbal and written communication
- Problem-solving skills
- Multi-Line Telephone Systems
- Customer assistance and interaction
- Inventory Management
- Multitasking
Timeline
Front Desk Receptionist
Wingate Hotel
04.2021 - Current
Server/Hostess
Gallagher’s
09.2016 - 03.2021
Teller/Travel Teller
Community First Credit Union of Wisconsin
03.2014 - 08.2016
Deli Manager
Piggly Wiggly Supermarket
03.2010 - 05.2017
Certified Nursing Assistant/Dietary Aide
Colony Oaks Care Center
03.2005 - 03.2010
File Clerk
M & I Bank
08.2002 - 03.2005
Manager
Subway
06.1998 - 08.2002
High School Diploma -
Appleton West High School