Melanie Goggins
Clanton,AL
Summary
Operations professional with office administration leadership experience and patient service coordination expertise. Streamlined workflows, trained staff, and maintained compliant, organized office operations. Strong Excel and reporting capabilities support accurate tracking and efficient decision-making.
Overview
18
18
years of professional experience
Work History
Office Manager
Grandview Medical Center
Birmingham, AL
02.2026 - Current
- Maintained confidential patient and employee records in compliance with medical standards.
- Communicated with patients, vendors, and internal teams to resolve office requests.
- Trained new staff on office procedures, phone etiquette, and record handling.
- Monitored office workflows and updated processes to enhance service delivery at medical center.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Established and upheld company protocols to streamline daily operations.
- Ensured compliance with applicable laws regarding employment practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Delegated tasks to team members based on project goals. to staff, setting priorities and goals.
- Resolved customer complaints or answered customer questions.
- Guided employees in the handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recruited, interviewed and selected employees to fill vacant roles.
Administrator
Shelby Ear Nose and Throat
Alabaster, Alabama
03.2023 - 12.2025
- Managed day-to-day office operations to support efficient workflow and policy adherence.
- Supervised administrative staff, delegated tasks effectively, and managed workload distribution to enhance team performance.
- Coordinated front office workflow with medical assistants and providers.
- Maintained confidential records and organized daily administrative tasks.
- Organized filing system for contracts and invoices to ensure efficient document retrieval.
- Supported compliance with health and safety regulations within office environment.
- Monitored payroll, credit card purchases, and invoicing to help prevent financial errors.
- Monitored budget expenditures and prepared financial reports to support management decision-making.
- Coordinated meetings, conferences, and travel arrangements.
- Updated databases with new employee information, job changes, and terminations.
- Responded quickly to customer complaints in a professional manner.
- Conducted performance evaluations for staff to assess skills and development needs. and recommended training programs for staff development.
- Supported patient scheduling and appointment rescheduling for Shelby Ear, Nose and Throat.
Manager
Lemak Sports Medicine / Grandview Medical
Birmingham, Alabama
04.2017 - 03.2023
- Facilitated effective staff communication across Grandview Medical Sports Medicine operations to enhance collaboration.
- Addressed patient service issues with clear, professional communication.
- Trained team members on clinic procedures and office standards.
- Monitored daily operations to support smooth patient flow and care teams.
- Coached, mentored, and trained team members to strengthen job performance.
- Provided leadership during organizational change or crisis situations.
- Assigned specific tasks to team members to optimize workflow and ensure accountability. to associates based on skill levels to improve team performance.
- Created and executed strategies that enhanced customer satisfaction and loyalty.
- Recruited and hired qualified candidates for open positions.
- Established processes to support efficient workflow across the organization.
- Improved team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly while maintaining positive brand image.
- Completed performance evaluations with feedback and coaching for team development.
- Supported marketing initiatives to increase brand awareness and sales.
- Coordinated team activities that fostered camaraderie and strengthened positive workplace culture.
Executive Assistant
InMed Group / Great Oaks Assisted Living
Montgomery, AL
02.2009 - 08.2016
- - Supported executive calendar management and meeting coordination for InMed Group leadership.
- - Managed caregiving, nursing support, and front desk staff schedules.
- - Monitored state regulation, licensing, and safety compliance.
- - Addressed family concerns and updated service plans.
- - Coordinated medication tracking with clinical teams to enhance patient care and safety.
- - Scheduled pre-admission tours for families to reduce admission anxiety.
- - Supported staff training initiatives to ensure compliance and skill development., policy updates, and emergency preparedness procedures.
- - Represented organization at community events to promote senior care services for potential customers, clients, residents, and families needing assistance solutions.
- - Assisted with marketing efforts to improve occupancy at the facility.
- - Maintained medical treatment records for residents in line with HIPAA guidelines.
- - Assisted in developing and carrying out resident care plans so resident needs were met.
- - Put emergency response procedures in place for fire alarms and medical emergencies within the facility.
- - Supervised nurses, CNAs, housekeeping staff, dietary personnel, and administrative personnel, by providing guidance and reviewing job performance regularly.
- - Led regular staff meetings to reinforce safety procedures.
- - Contributed to quality improvement efforts to strengthen customer service standards across the organization.
- - Responded quickly to inquiries from potential clients interested in facility services.
- - Communicated with patients with compassion while protecting medical privacy.
- - Worked with multidisciplinary staff to improve patient care and response times.
- - Directed, supervised, and evaluated medical, clerical, and maintenance personnel.
- - Recruited, hired, and trained new medical and facility staff.
- - Developed strong relationships with leadership and staff through regular communication. with leadership and staff through board meetings and interdepartmental information exchange.
Education
High School Diploma -
Chilton Couny High School
Clanton, AL05-1992
Some College (No Degree) - Health Administration
University of Alabama At Birmingham
Birmingham, ALSkills
- Office workflow management
- Operations oversight
- Microsoft Excel proficiency
- Financial reporting
- Staff supervision
- Team leadership
- Administrative support
Timeline
Office Manager
Grandview Medical Center
02.2026 - Current
Administrator
Shelby Ear Nose and Throat
03.2023 - 12.2025
Manager
Lemak Sports Medicine / Grandview Medical
04.2017 - 03.2023
Executive Assistant
InMed Group / Great Oaks Assisted Living
02.2009 - 08.2016
High School Diploma -
Chilton Couny High School
Some College (No Degree) - Health Administration
University of Alabama At Birmingham