Teresa Aceto
Hopewell Junction
Summary
Accomplished healthcare operations leader with expertise in managing medical practice operations and fostering relationships to enhance patient and business outcomes. Skilled in addressing complex challenges and collaborating with physicians, staff, and industry partners to drive operational success.
Overview
8
8
years of professional experience
Work History
Office Manager
Montville MedSpa & Pain Center
Towaco, NJ
12.2022 - Current
- Direct the daily operations of a busy medical and aesthetic practice, overseeing clinical, administrative, financial, and patient service functions.
- Lead and develop office staff by managing hiring, training, scheduling, performance, and workflow optimization to support a high-performing team.
- Collaborate with the physician to drive practice growth through strategic planning, operational improvements, and exceptional patient experiences.
- Oversee billing, insurance, reimbursement, accounts receivable, and revenue cycle processes to support the financial health of the practice.
- Analyze office performance metrics and implement process improvements that enhance efficiency, patient satisfaction, and support practice growth.
- Deliver a concierge-level patient experience by combining operational leadership with personalized care and strong relationship management.
- Developed and implemented marketing initiatives, patient outreach campaigns, and community engagement efforts that increased brand awareness and attracted new patients.
- Coordinate the complete chronic migraine treatment journey, including patient education, benefits verification, prior authorizations, medication procurement, treatment scheduling, and ongoing patient support.
Front Desk Manager
Bellava MedAesthetics & Plastic Surgery Center
Bedford Hills, NY
12.2021 - 12.2022
- Managed the daily front office operations of a high-volume medical spa and plastic surgery practice, ensuring an exceptional patient experience and efficient office workflow.
- Oversaw provider scheduling and practice calendars to maximize productivity while maintaining a high standard of patient care and satisfaction.
- Managed patient scheduling, consultations, and treatment planning as primary contact, enhancing overall patient experience.
- Led front office staff supervision, delivering training, coaching, and scheduling while ensuring consistent performance support.
- Collaborated with clinical and administrative teams to streamline workflows, improve communication, and enhance overall practice operations.
- Collaborated with practice owner to assess business performance, track operational productivity, and pinpoint areas for efficiency and growth.
- Managed inventory, ordering, and vendor relationships to maintain adequate clinical and retail supplies while controlling costs.
- Maintained accurate patient records, managed financial transactions, and supported billing and administrative processes.
Account Coordinator
Kellen Company
New York, NY
08.2018 - 07.2020
- Managed day-to-day operations for nonprofit association accounts, ensuring exceptional client service and successful execution of organizational initiatives.
- Acted as the primary point of contact for members, responding to inquiries, resolving issues, and fostering strong, long-term relationships.
- Partnered with account managers and clients to support strategic planning, communications, and membership engagement initiatives.
- Coordinated marketing campaigns and digital content to enhance member awareness and engagement.
- Planned and executed meetings, conferences, and educational programs, overseeing logistics from planning to on-site support to ensure successful events.
- Collaborated with cross-functional teams to deliver projects on schedule, ensuring quality and client satisfaction.
- Maintained accurate databases, membership records, and reporting to support account performance and organizational goals.
- Assisted with budgeting, vendor coordination, and administrative operations to ensure seamless program execution.
- Built trusted relationships with clients, vendors, and stakeholders through proactive communication and responsive service.
Education
Bachelor of Science - Communications
SUNY, Oneonta
Oneonta, NY05-2018
Skills
- Office workflow management
- Billing processes
- Insurance verification
- Supplier management
- Resource allocation
- Google Suite proficiency
- Team leadership
- Effective multitasking
- Conflict resolution
- Administrative support
Timeline
Office Manager
Montville MedSpa & Pain Center
12.2022 - Current
Front Desk Manager
Bellava MedAesthetics & Plastic Surgery Center
12.2021 - 12.2022
Account Coordinator
Kellen Company
08.2018 - 07.2020
Bachelor of Science - Communications
SUNY, Oneonta