Melanie Gonzalez
Plano,TX
Summary
Hardworking and enthusiastic college student with 4+ years of work experience and a proven knowledge of customer communication, conflict resolution, and ordering processing, Aiming to leverage my abilities to successfully fill the customer Service role at your company. Frequently praised as results oriented by my peers, I can be relied upon to help your company achieve goals.
Overview
3
3
years of professional experience
Work History
Optician
America's Best Contacts and Glasses
Plano, TX
11.2023 - Current
- Educated patients about proper use of corrective eye wear, lifestyle habits, diet, exercise, which can affect vision health.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Certified Barista
Starbucks
Plano
10.2021 - 07.2024
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times
- Followed money handling guidelines to verify check total, monitor tip disbursement, and manage cash drawer
- Satisfied customers consistently, quickly meeting needs with knowledgeable service.
Cashier/Bookseller
Barnes and Nobles
Plano
08.2021 - 10.2021
- Assist customers by providing information and resolving their complaints
- Keep the store neat and tidy, creating displays and ensuring the bookstore is always neat and inviting
- Responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system.
Education
High School Diploma -
Plano Senior High School
Plano, TX06.2021
Bachelor of Science - Computer Science
Collin County Community College District
Plano, TXSkills
- Problem resolution
- Hospitality and accommodation
- Strong communication
- Positive and professional
- Computer Skills
- Insurance Billing
Languages
Spanish
Native/ Bilingual
Timeline
Optician
America's Best Contacts and Glasses
11.2023 - Current
Certified Barista
Starbucks
10.2021 - 07.2024
Cashier/Bookseller
Barnes and Nobles
08.2021 - 10.2021
High School Diploma -
Plano Senior High School
Bachelor of Science - Computer Science
Collin County Community College District