MELANIE HARPER
Summary
Ambitious and hard-working employee looking to build a career with the right company. I am passionate about delivering a strong work product and maintaining integrity and diligence in all that I do. I am a skilled communicator and problem solver committed to improving my workplace with new ideas and reliable performance.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
04.2026 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Enhanced customer satisfaction by effectively addressing customer concerns and resolving issues.
- Improved garden center efficiency by skillfully operating forklifts to move, locate, and stack materials.
Records Specialist
Pressley Ridge
11.2025 - 02.2026
- Managed records maintenance and retrieval processes to ensure compliance with organizational policies.
- Streamlined document tracking systems to enhance efficiency in information management.
- Developed and implemented procedures for electronic records management, improving access and security measures.
Document Coordinator
Fragomen, Del Rey, Bernsen & Loewy LLP
06.2024 - 05.2025
- Utilized case management software to upload, update, and verify client data, as well as contact foreign nationals in regard to case status
- Organized and maintained immigration documents for more than 6000 clients.
- Utilized intelligent document processing software (ABBYY & Alloy) to examine document veracity and confirm client identity
- Reason for Leaving: Relocated in PA
Horseback Riding Instructor
Ellis House and Equestrian Center
02.2023 - 08.2023
- Provided hands-on instruction in horseback riding techniques, ensuring safety and confidence in students.
- Assessed rider skills through evaluations, delivering constructive feedback to improve overall performance.
- Promoted responsible horse care by educating students on proper grooming techniques and equipment maintenance.
Sales Associate Manager
Pets Etc.
07.2016 - 11.2021
- Monitored staff performance, providing constructive feedback to ensure compliance with company standards.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
Minooka Community High School
Minooka, IL05-2020
Skills
- Reliable and punctual
- Customer service
- Clerical support
- Complex Problem-solving
- Retail marketing
- Relationship building
Timeline
Customer Service Associate
Lowes Home Improvment
04.2026 - Current
Records Specialist
Pressley Ridge
11.2025 - 02.2026
Document Coordinator
Fragomen, Del Rey, Bernsen & Loewy LLP
06.2024 - 05.2025
Horseback Riding Instructor
Ellis House and Equestrian Center
02.2023 - 08.2023
Sales Associate Manager
Pets Etc.
07.2016 - 11.2021
High School Diploma -
Minooka Community High School