Melanie Hernandez
Farmers Branch
Summary
Dedicated professional with strong customer service skills and a positive attitude. Proven ability to maintain composure in high-pressure situations while fostering long-term client relationships.
Overview
4
4
years of professional experience
Work History
Branch Ambassador
Capital One
North Oconnor Rd Irving TX 75062
08.2024 - Current
- Provided exceptional customer service to enhance client satisfaction and foster long-term relationships.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled cash transactions accurately with no discrepancies. Assisted in managing main cash operations and vault activities. Performed maintenance on two different ATMs.
Relationship Banker
American Bank Na
W Northwest Hwy, Dallas, TX 75220
06.2022 - 03.2024
- Provided expert guidance on financial products and services to meet client needs.
- Assisted customers in opening accounts, setting up online banking access, and addressing any concerns or questions they had about their account.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelors -
Brookhaven College
Dallas, TX2020
High School Diploma -
Newman Smith High School
Carrollton, TX06-2019
Skills
- Teamwork and collaboration
- Customer service
- Excellent communication
- Friendly, positive attitude
- Coachable
- Flexible and adaptable
Languages
Spanish
Professional Working
Timeline
Branch Ambassador
Capital One
08.2024 - Current
Relationship Banker
American Bank Na
06.2022 - 03.2024
Bachelors -
Brookhaven College
High School Diploma -
Newman Smith High School