Melanie Hicks
Dolton,IL
Summary
Dynamic and dedicated professional with exceptional customer service experience at Red Lobster Restaurant. Proven ability to enhance guest engagement and satisfaction through strong multitasking and cash handling skills. Committed to maintaining cleanliness standards while fostering positive relationships with customers, ensuring memorable dining experiences in high-volume settings.
Overview
13
13
years of professional experience
Work History
Server
Red Lobster Restaurant
01.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Service Agent
InterCall
02.2013 - 08.2014
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Medical Billing And Coding
University of Phoenix
Chicago, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Suggestive selling
Timeline
Server
Red Lobster Restaurant
01.2016 - Current
Customer Service Agent
InterCall
02.2013 - 08.2014
Associate of Science - Medical Billing And Coding
University of Phoenix
Similar Profiles
Crysta Hermosillo-MoralesCrysta Hermosillo-Morales
Server/Bartender at Red Lobster RestaurantServer/Bartender at Red Lobster Restaurant
Irene EranesIrene Eranes
Waitress/Shift Supervisor at Red Lobster RestaurantWaitress/Shift Supervisor at Red Lobster Restaurant
Tannaya RichardsTannaya Richards
Server at Red Lobster RestaurantServer at Red Lobster Restaurant
Howard SimmonsHoward Simmons
Director of Retail Sportsbook Operations at Wind Creek HospitalityDirector of Retail Sportsbook Operations at Wind Creek Hospitality
Jaresha JacksonJaresha Jackson
Crew Member at Popeyes ChickenCrew Member at Popeyes Chicken