Melanie Hubbard
Student
Honolulu,HI
Summary
Over 15 years of experience in both clinical and administrative settings including community health centers and hospital based in the HIM department. Currently working as a Patient Account Representative with a focus on dental and optometry billing. Recently earned my CPC certification and pursing an Associate's degree in Health Information Technology. I’m looking to continue building my experience and grow into roles where I can contribute more and keep developing my skills.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Patient Account Representative
Lanai Community Health Center
Lanai , Hawaii
06.2024 - Current
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Electronically submitted bills according to compliance guidelines.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Posted payments and processed refunds.
- Reduced Claim errors by 5%
Medical Records Specialist
Hawaii Pacific Health
Honolulu, Hawaii
11.2021 - 05.2024
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Analyzed medical records to identify discrepancies in accuracy and completeness over 200 charts daily.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
Associate of Science - Health Information Technology
Leeward Community College
Pearl City, HI 08.2021 - Current
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI 09.1994 - 06.1998
Skills
- Quality assurance
- Knowledge of HIPAA guidelines
- Proficient with electronic health records (EHR)
- Knowledge of Coding Guidelines
- Payment processing
- Insurance eligibility verification
- Proficient in claims management
Certification
CPC - Certified Professional Coder
Timeline
CPC - Certified Professional Coder
08-2025
Patient Account Representative
Lanai Community Health Center
06.2024 - Current
BLS-Certified
04-2024
Medical Records Specialist
Hawaii Pacific Health
11.2021 - 05.2024
Associate of Science - Health Information Technology
Leeward Community College
08.2021 - Current
High School Diploma -
Governor Wallace Rider Farrington High School
09.1994 - 06.1998
Historical Employment
Medical Records File Clerk, Pali Momi Medical Center: 3/2011 to 11/2021
Medical Assistant, Kalihi Palama Health Center: 2/2003 to 11/2021