Melanie Jaeger
Framingham,Massachusetts
Summary
Motivated and organized professional with over five years of customer service experience and a strong interest in the dental field. Brings excellent patient relations, problem-solving, phone etiquette, scheduling, and front-office support skills. Highly adaptable, quick learner with a detail-oriented approach and a commitment to providing high-quality patient care in a clinical setting. Maintains a calm, professional demeanor and works well in fast-paced environments. Planning to relocate to the Bloomington, Indiana area in early summer 2026 to continue education and gain hands-on experience as a dental assistant.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist and Dental Assistant
Weston Pediatric Dental
05.2025 - Current
- Managed multi-line phone system, ensuring efficient call routing and prompt responses
- Verified patient insurance eligibility and benefits
- Scheduled and confirmed patient appointments
- Sterilized rooms and prepped equipment and instruments for procedures daily
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
- Sanitized trays, instruments, and surfaces for clean dental office settings and patient safety
After School Nanny
Private Family
10.2024 - 05.2025
- Provided emotional support and guidance to children during difficult times.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with light housekeeping duties as well as running errands.
Manager
Muffin House Cafe
03.2023 - 05.2025
- Performed hiring interviews, managed and trained team members, and created weekly shift schedules for all employees
- Trained new hires on sales processes, customer service, and POS systems
- Balanced cash register with accuracy and efciency at the end of each shift
- Kept store clean and well maintained at all times as well as maintined inventory and ordering
- Smoothly and effectively managed customer lines during rush hours and served as the point of contact for escalated customer issues
- Welcomed customers warmly and professionally and answered queries in-person and over the phone
Front Desk Receptionist
Jesamondo
08.2022 - 01.2023
- Managed the salon's digital calendar system and scheduled client appointments, over the phone and in person
- Responded to email and telephone inquiries promptly
- Assisted stylists as needed as well as maintained the cleanliness of the salon
- Tracked all customer communications to ensure account accuracy
Education
High School Diploma - Culinary Arts
Keefe Technical High School
Framingham, Massachusetts06.2022
Skills
- Multitasking
- Strong Communicator
- Detail Oriented
- Proficient Computer Skills
- Customer/Client relations
- Phone etiquette
- Positive and professional
Certification
- ServSafe Management
- Allergens Certified
- Certified Dental Assistant
- CPR/BLS Certified
Timeline
Receptionist and Dental Assistant
Weston Pediatric Dental
05.2025 - Current
After School Nanny
Private Family
10.2024 - 05.2025
Manager
Muffin House Cafe
03.2023 - 05.2025
Front Desk Receptionist
Jesamondo
08.2022 - 01.2023
High School Diploma - Culinary Arts
Keefe Technical High School