MELANIE JEAN PEDERSON
Blaine
Summary
Experienced Dental Insurance & Financial Coordinator with a strong background in orthodontic and dental office operations. Skilled in insurance verification, claims processing, patient financial communication, and account management. Known for accuracy, organization, and the ability to navigate complex insurance situations while maintaining a positive patient experience. Seeking a full-time administrative role focused on insurance and financial coordination within a supportive team.
Overview
1
1
Certification
Work History
Insurance & Financial Coordinator
Dr. Derek Damon Orthodontics
Bellingham, WA
- Verify patient insurance eligibility, benefits, and coverage claims
- Communicate treatment costs, insurance estimates, and payment options to patients
- Submit insurance claims and assist with follow-ups on outstanding claims
- Coordinate patient accounts, payments, and financial arrangements
- Troubleshoot insurance discrepancies and communicate next steps to patients
- Support scheduling, patient communication, and front desk workflow as needed
- Maintain accurate documentation within Ortho2 Edge and patient charts
Orthodontic Assistant / Administrative Support
Dr. Andrew Schmidt Orthodontics
Bellingham, WA
- Assisted with orthodontic procedures and patient care
- Supported front office with insurance coordination, scheduling, and billing tasks
- Maintained accurate patient records and documentation
Front Desk & Insurance Coordinator
Dr. Robert H. Klein DDS
- Managed insurance verification, claims submission, and billing processes
- Communicated coverage details and financial responsibilities to patients
- Posted payments, handled patient accounts, and processed monthly statements
- Followed up on insurance claims and resolved billing discrepancies
- Provided front desk support including scheduling and patient coordination
Education
Dental Assisting Certificate -
Bellingham Technical College
Bellingham, WAHigh School Diploma - undefined
Mt. Baker High School
Skills
- Insurance verification
- Claims submission
- Patient financial presentations
- Payment plans
- Account coordination
- Insurance troubleshooting
- Problem resolution
- Ortho2 Edge
- Dental software systems
- Scheduling
- Patient communication
- Microsoft Office
- Excel
- Word
- Outlook
- Detail-oriented
- Highly organized
- Strong communication
- High-pressure environments
- Bank reconciliation
- Verbal and written communication
- Accounts receivable
- Accounts payable
- Appointment scheduling
- Benefits explanation
- Invoice processing
- Payment collection
- Telephone etiquette
- Bookkeeping
- Expense tracking
- Insurance documentation processing
- Invoices and billing
- Insurance plans
- Processing payments
- Account reconciliation
Certification
Dental Assistant
Timeline
High School Diploma - undefined
Mt. Baker High School
Front Desk & Insurance Coordinator
Dr. Robert H. Klein DDS
Orthodontic Assistant / Administrative Support
Dr. Andrew Schmidt Orthodontics
Insurance & Financial Coordinator
Dr. Derek Damon Orthodontics
Dental Assisting Certificate -
Bellingham Technical College