Business Office Assistant
Melanie Jones
Oaks on the Edisto LLC
ELLOREE,SC
29
years of professional experience
1
Certification
Experienced administrative professional with strengths in payroll administration, HRIS, records management, and compliance auditing. Known for accuracy, confidentiality, and dependable support across payroll, benefits, and employee records.
Work History
Business Office Assistant
9 Years 3 Months- Managed resident records and office files for Oaks on the Edisto LLC.
- Answered phones and routed calls to appropriate departments.
- Processed billing paperwork and addressed account questions from residents.
- Prepared correspondence, forms, and reports for business office use.
- Entered data into resident and financial systems with accuracy.
- Supported admissions, move-ins, and resident paperwork completion.
- Maintained confidential files and upheld office compliance procedures.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Organized paper filing system to maintain accurate records.
- Resolved customer complaints in a professional manner.
- Counted and reconciled petty cash log to support accounting department.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Communicated with vendors to resolve any invoice discrepancies or payment issues.
- Processed invoices, payments and deposits in an accurate and timely manner.
- Operated office equipment, such as copy machine, scanner and printer.
- Reconciled discrepancies between accounting records and bank statement balances monthly.
- Greeted visitors with friendly and professional demeanor and provided direction to appropriate party.
- Received and sorted incoming mail and delivered to applicable co-workers.
- Accepted and processed payments from customers in person and over telephone.
- Performed data entry tasks such as updating customer information in the system.
- Assisted with the preparation of financial statements and reports, including balance sheets and income statements.
- Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
- Provided administrative support to the finance department staff as needed.
- Completed various tasks for team members using copy machine and fax machine.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Computed, recorded and proofread data or reports.
- Inventoried and ordered materials, supplies and services.
Human Resources Coordinator
9 Years 4 Months- Supported onboarding and orientation for staff in senior living community.
- Maintained confidential employee files and HR records for Oaks on Edisto.
- Updated payroll changes, timekeeping data, and employee status updates.
- Assisted with benefits enrollment and responded to employee questions.
- Tracked compliance forms, certifications, and policy acknowledgments.
- Entered employee information into HR database system.
- Protected sensitive information with care and discretion.
- Guided candidates through application steps, background checks, I-9 forms, and drug screening paperwork.
- Handled inbound and outbound calls for HR customer service support.
- Prepared termination paperwork, exit interviews, and severance packages.
- Helped with recruiting, interviewing, and hiring for new employees.
- Answered internal questions about HR policies, procedures, and payroll.
- Provided managers with guidance on disciplinary actions when needed.
- Completed background checks for potential candidates.
- Started background checks for potential new hires.
- Kept employee files aligned with applicable legal requirements.
- Resolved personnel issues involving HR questions, corrections, and submissions.
- Coordinated benefits administration, including health insurance, 401, and tuition reimbursement.
- Managed leave requests and tracked vacation accruals.
- Supported compliance audits by preparing documents and reports.
- Worked with finance on payroll processing to support accuracy.
Administrative Services Manager
9 Years 4 Months- Supported daily office operations for Edisto Property Administration and staff needs.
- Handled resident and vendor correspondence for Oaks on the Edisto LLC.
- Kept confidential records files and compliance documents organized for company operations.
- Processed invoices, purchase orders, and administrative paperwork with accuracy.
- Tracked office supplies, equipment, and routine maintenance requests for facilities.
- Trained new administrative staff on procedures, forms, and office systems.
- Resolved service issues with residents, vendors, and internal team members.
- Protected sensitive information and maintained confidentiality at all times.
- Worked closely with other departments to coordinate activities and support resource use.
- Maintained personnel records, including payroll information, performance evaluations, and vacation requests.
- Supported recruitment for new hires by screening resumes and interviewing candidates.
- Completed administrative tasks accurately and on time.
- Managed daily department operations to support compliance with organizational goals.
- Addressed customer inquiries and complaints in efficient manner.
- Built strong relationships with vendors providing goods or services to organization.
- Prepared monthly reports outlining department accomplishments and objectives.
- Set document retention guidelines in line with legal requirements.
- Monitored inventory levels for office supplies and equipment, then placed orders as needed.
- Organized documents, files, and records for easy access.
- Assisted with office tasks during busy periods and staff absences.
- Watched office supply levels and restocked inventory before shortages.
- Reviewed contracts, regulations, and procedural guidelines to confirm understanding and compliance.
Housekeeping Cleaner
8 Years 4 Months- Cleaned self-employed client homes using mops, vacuums, and dusting cloths.
- Sanitized kitchens and bathrooms with approved cleaning supplies and disinfectants.
- Organized rooms, closets, and living areas for neat household presentation.
- Changed linens and made beds according to client preferences.
- Washed windows, mirrors, and surfaces to remove dirt and smudges.
- Followed client instructions and maintained respectful service in private residences.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
Family Caregiver
8 Years 1 Month- Helped manage daily personal care routines for family household support.
- Prepared meals and monitored nutrition needs for family care.
- Gave medications and tracked dosing schedules for household members.
- Supported mobility transfers and safe movement throughout home.
- Kept living spaces clean and organized care supplies.
- Offered companionship, reassurance, and emotional support during daily caregiving.
- Assisted family member with bathing, dressing, and grooming tasks.
Inventory Control Auditor
2 Years 2 Months- Audited inventory records for Wilbert Plastic Services manufacturing and warehouse operations.
- Worked with production and warehouse teams to correct stock discrepancies.
- Supported compliance with company inventory procedures and audit standards.
- Monitored inventory levels to keep stock available for customer needs.
- Maintained safety compliance during physical inventories and cycle counting activities.
- Inspected warehouse locations during physical audits to confirm products were stored and labeled per company standards.
- Completed monthly, quarterly, and yearly inventory counts for warehouse stock.
Lead Person/Supervisor for Paint & Assembly
6 Years 11 Months- Directed daily plastic production workflows on manufacturing floor.
- Trained new team members on safety rules and work procedures.
- Checked machine operation for quality and consistent output.
- Moved materials between molding and packaging areas.
- Inspected finished parts for defects and spec compliance.
- Shared shift needs with supervisors and production staff.
- Applied safety rules across Wilbert Plastic Services workstations.
- Set work assignments to support smooth plant operations.
- Kept work area safe by following safety regulations and procedures.
- Led weekly meetings to review progress and plan upcoming tasks.
- Reviewed job applications to find candidates meeting set criteria.
- Worked with other departments to finish projects successfully.
- Oversaw equipment maintenance used in production process.
- Took part in job interviews to identify candidates for open roles.
- Kept work areas clean, organized, and free of safety hazards to support efficiency.
- Coached newly hired employees on machine operation and safety procedures to help prevent injuries.
- Led team of xx individuals in meeting quarterly sales targets above goals.
- Managed daily operations while tracking team compliance with company policies and procedures.
- Assigned daily work for packaging and assembly staff.
- Monitored safety procedures across manufacturing floor operations.
- Checked finished plastic parts for quality and specification compliance.
- Resolved production issues with maintenance and operations teams.
- Directed and supervised team of 15 employees in daily operations.
- Kept accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Paint & Assembly Production Line Service Person
1 Year 7 Months- Completed daily duties accurately and efficiently.
- Helped organize and prioritize tasks to meet service goals.
- Operated machinery and tools safely and efficiently.
- Moved raw product to paint and assembly lines.
- Transported labeled finished goods by forklift to shipping department.
- Loaded trucks with finished products.
- Completed maintenance work orders.
- Assisted with maintenance tasks.
Education
High School Diploma
Skills
Payroll administration - Paychex
Human resources information systems - Employee Navigator
Accounts payable and receivable
Microsoft Excel proficiency
Records management
Office administration
Inventory control
Benefits administration
Compliance auditing
Customer service excellence
Attention to detail
Office management
Report preparation
Document management
Data entry expertise
File organization
Visitor greeting and reception
Administrative support services
Record sorting and filing
Multitasking skills
Quality control processes
Invoice processing and billing
Telephone etiquette and communication
Mail handling and distribution
Office machine operation
Certification
- Forklift License - Expired Willing to get again
Timeline
Business Office Assistant
Oaks on the Edisto LLC
08.2017 - CurrentRead More
Human Resources Coordinator
Oaks on the Edisto LLC
08.2017 - 12.2026Read More
Administrative Services Manager
Oaks on the Edisto LLC
08.2017 - 12.2026Read More
Housekeeping Cleaner
Self-employeed
04.2009 - 08.2017Read More
Family Caregiver
Self
04.2009 - 05.2017Read More
Inventory Control Auditor
Wilbert Plastic Services
01.2007 - 03.2009Read More
Lead Person/Supervisor for Paint & Assembly
Wilbert Plastic Services
01.2000 - 12.2006Read More
Paint & Assembly Production Line Service Person
Wilbert Plastic Services
06.1998 - 01.2000Read More
Clarendon Hall
High School Diploma
Read More