Melanie Laskin
Administrative Professional
Tacoma Metropolitan Area
Summary
Diligent, hardworking job seeker with strong organization skills eager to secure entry-level Facility Outpatient HIMS Coding Apprentice with background in medical coding. Gained coursework knowledge in coding medical case studies, while ensuring compliance with industry standards. Prepared to start career to help organization achieve company goals.
Overview
14
14
years of professional experience
Work History
Senior Patient Services Representative
Swedish Otolaryngology
03.2010 - 03.2014
- Elevated overall practice reputation through consistent demonstration of courtesy, empathy, and professionalism in all interactions with patients and their families.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Trained new staff members, ensuring adherence to best practices, clinic protocols, phone etiquette, and other office duties.
- Verified patient insurance eligibility and entered patient information into the system.
- Answered incoming calls, scheduled appointments and filed medical records.
Student Services Associate
San Jose State University
02.2009 - 07.2010
- Provided ongoing support for diverse populations, including international students and those with accessibility needs under stressful situations.
- Ability to assess nature of inquiry and relay information to the proper contact person or agency in-person, by telephone, and through email.
- Perform typical clerical duties.
- Ability to perform independently and in a team.
Library Clerk II
Santa Clara County Library
08.2000 - 07.2010
- Streamlined circulation processes in a high volume environment by efficiently checking items in and out while managing overdue fines, renewals, holds, and processing library card applications.
- Ability to interact with public and staff and resolve issues.
- Expedited material acquisition process by processing incoming shipments of new books and other materials promptly upon arrival at the library.
- Training and overseeing clerks, pages, and volunteers.
- Developed effective working relationships with colleagues through proactive collaboration on projects supporting overall library goals.
- Contributed to a positive work culture by actively participating in staff meetings, training sessions, and professional development opportunities.
- Answered patron questions in-person or by phone regarding library services and resources.
- Worked in five County Library branches and acclimate to each library's culture
Education
No Degree -
North Seattle College
Seattle, WA 05.2001 -
No Degree - Medical Office Management/Coding
Greenriver College
Auburn, WA 05.2001 -
Skills
- EMR
- Computer literacy
- Patient registration, check-in, and payment processing
- Insurance verification
- Medical terminology proficiency
- Professionalism and ethics
- Problem-solving abilities
- Team leadership
- Multitasking
- Adaptability
- Customer service and conflict resolution
Timeline
Senior Patient Services Representative
Swedish Otolaryngology
03.2010 - 03.2014
Student Services Associate
San Jose State University
02.2009 - 07.2010
No Degree -
North Seattle College
05.2001 -
No Degree - Medical Office Management/Coding
Greenriver College
05.2001 -
Library Clerk II
Santa Clara County Library
08.2000 - 07.2010