NITA SHOSHI
Bronx,NY
Summary
Experienced healthcare professional specializing in patient services and clinical support within fast-paced environments. Expertise includes patient registration, appointment scheduling, insurance verification, and coordinating gastrointestinal procedures. Proficient in reviewing medications, delivering patient education, and ensuring HIPAA-compliant documentation while enhancing workflow efficiency and supporting providers.
Overview
3
3
Languages
1
1
Certification
26
26
years of professional experience
Work History
SENIOR PATIENT SERVICES REPRESENTATIVE
Westchester Medical Center
09.2024 - Current
- Managed complex scheduling for specialty appointments and procedures.
- Coordinated colonoscopies and EGDs from scheduling through completion.
- Reviewed medications, medical histories, and procedure requirements.
- Educated patients on bowel prep, medication adjustments, and procedure instructions.
- Instructed patients on bowel prep, medication adjustments, and procedure instructions to enhance understanding and compliance.
- Maintained accurate EHR documentation and HIPAA compliance.
- Ensured accuracy of EHR documentation and adherence to HIPAA compliance to protect patient privacy and data integrity.
- Facilitated communication to resolve scheduling and patient care issues, ensuring seamless patient experiences.
- Resolved complex patient concerns with professionalism and empathy.
- Coordinated daily patient services and front-end operations.
- Prioritized multiple responsibilities in a fast-paced environment.
- Trained and mentored new staff on departmental workflows and procedures.
- Ensured documentation, referrals, authorizations, and lab results were complete before appointments and procedures.
PATIENT SERVICES REPRESENTATIVE
Westchester Medical Center
06.2022 - 08.2024
- Scheduled, rescheduled, and confirmed patient appointments.
- Verified insurance eligibility, benefits, authorizations, and referrals.
- Verified insurance eligibility, benefits, authorizations, and referrals to facilitate patient access to care.
- Answered high-volume phone calls and responded to patient inquiries.
- Answered high-volume phone calls and addressed patient inquiries to enhance patient experience.
- Directed messages to healthcare providers and clinical staff for timely responses.
- Maintained accurate electronic health records (EHR).
- Ensured HIPAA compliance and protected patient confidentiality.
- Assisted patients with registration forms and required documentation.
- Coordinated communication between patients, providers, and clinical staff.
- Resolved patient concerns professionally and efficiently.
- Resolved patient concerns efficiently, ensuring satisfaction and fostering trust.
- Processed medical records, referrals, and physician documentation.
- Provided administrative support to providers and clinical teams.
SALES EXECUTIVE
Jos.A. Bank
10.2016 - 06.2018
- Built and maintained relationships with new and existing customers.
- Assessed customer needs and recommended banking products and services.
- Promoted and sold financial products, including accounts, loans, and credit cards, enhancing customer portfolio growth.
- Generated leads through referrals, outreach, and customer engagement, increasing client acquisition rates.
- Provided guidance on digital banking services and account solutions.
- Achieved sales goals while maintaining excellent customer service.
- Ensured compliance with banking policies, regulations, and confidentiality standards.
- Resolved customer concerns and supported overall branch operations, improving customer satisfaction and retention.
ELECTRONIC DATA BASE PROGRAMMER
Department of Motor Vehicles
09.2000 - 06.2015
- Maintained and updated electronic databases for motor vehicle records and customer information, ensuring data integrity and accessibility.
- Entered, verified, and processed vehicle registration, title, and licensing data.
- Reviewed records for accuracy, completeness, and compliance with department regulations.
- Managed database updates, corrections, and record modifications.
- Retrieved and analyzed database information to support daily operations and reporting.
- Executed high-volume data entry with a focus on accuracy and confidentiality, supporting operational efficiency.
- Monitored database systems to identify errors and resolve data discrepancies.
- Generated reports and maintained electronic records for internal departments.
- Ensured compliance with data security policies and confidentiality standards.
- Collaborated with staff and government agencies to verify and update vehicle information, enhancing data reliability and compliance.
Education
High School -
Xhevdet Doda High School
Kosovo07-1994
Associate in Applied Science (A.A.S.) - Health Information Technology
08-2026
Associates Degree - undefined
School of Business Kosovo
Kosovo06-2004
Skills
- Organization and time management skills
- Problem-solving skills
- Communication skills
- HIPAA compliance
- Exceptional communication
- Professionalism and ethics
- Patient education
- Negotiation skills
- Time management
Certification
- Billing and Coding Training - 05/2025
Awards
Medical Billing and Coding Certificate
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
SENIOR PATIENT SERVICES REPRESENTATIVE
Westchester Medical Center
09.2024 - Current
PATIENT SERVICES REPRESENTATIVE
Westchester Medical Center
06.2022 - 08.2024
SALES EXECUTIVE
Jos.A. Bank
10.2016 - 06.2018
ELECTRONIC DATA BASE PROGRAMMER
Department of Motor Vehicles
09.2000 - 06.2015
Associates Degree - undefined
School of Business Kosovo
Associate in Applied Science (A.A.S.) - Health Information Technology
High School -
Xhevdet Doda High School