Melanie Laviano
Akron,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Campus Advantage
07.2023 - Current
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Communicated effectively with owners, residents, and on-site associates.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Kept properties in compliance with local, state, and federal regulations.
Community Assistant/Leasing Agent
LRC Management/Campus Advantage
02.2021 - 07.2023
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Education
Some College (No Degree) - Business & Marketing Online Degree
University of Akron
Akron Ohio05.2025
Nordonia High School
05.2019
Skills
- Friendly, positive attitude
- Team collaboration
- Active listening
- Decision-Making
- Digital Marketing
- Knowledge of building codes
Timeline
Assistant Property Manager
Campus Advantage
07.2023 - Current
Community Assistant/Leasing Agent
LRC Management/Campus Advantage
02.2021 - 07.2023
Some College (No Degree) - Business & Marketing Online Degree
University of Akron
Nordonia High School
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