Melanie Lindley
5436 Willow Wood Lane, Dallas,TX
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
38
38
years of professional experience
Work History
Group and Housing Coordinator
Marriott International, Inc- Dallas/Plano Marriott
Plano, TX
02.2021 - Current
- Processing all group reservation requests online booking and rooming list,
- Change and cancellation received by phone, fax or email. Identify guest reservation needs.
- Handled Deposit payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Senior Ticket Agent Repersentative
American Airlines
Fort Worth, TX
02.1986 - 10.2021
- Making reservation and exchanged ticket via SABRE System
- Knowledge Tariff tickets rules domestic and international
- Checked tickets and identifying paperwork for verification of individual identities.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Sold, printed,issued and exchanged incarnation and domestic tickets include commercial and interlines following all applicable guidelines.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Helped travelers find locations within airport complex.
BANQUET CASHIER/Hostess and M Club
Marriott Dallas Las Colinas
Irving, TX
04.2004 - 09.2020
- Performed office duties on using peoplesoft Finance Marriott tool
- Timely A/P processing of invoices.
- Gather time sheets and process payroll for the department.
- Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures
- Complete cashier and closing reports, counting the bank at the end of each shift securely
Education
Some College (No Degree) - Business Administration
The University of Texas At Arlington
Arlington, TXAssociate of Arts - Art And History
Eastfield College
Mesquite, TX05.1987
SABRE Reservation System -
American Airlines Reservation Academy
Dallas/Fort Worth, Tx1986
Skills
- Marriott MARSHA System
- Marriott FSPMS/Fosse
- 35 years SABRE System Experiences
Timeline
Group and Housing Coordinator
Marriott International, Inc- Dallas/Plano Marriott
02.2021 - Current
BANQUET CASHIER/Hostess and M Club
Marriott Dallas Las Colinas
04.2004 - 09.2020
Senior Ticket Agent Repersentative
American Airlines
02.1986 - 10.2021
Some College (No Degree) - Business Administration
The University of Texas At Arlington
Associate of Arts - Art And History
Eastfield College
SABRE Reservation System -
American Airlines Reservation Academy