MELANIE LONG
Rowlett,TX
Summary
Very motivated, well focused, organized with superior attention to detail and proficient time management skills. Dedicated to maintaining optimal security and customer service satisfaction. Extremely dependable, punctual and a strong work ethic. Ability to handle multiple projects simultaneously with a high degree of accuracy. Kind, courteous and work great with others. Always ready to work hard with a positive attitude.
Overview
3
3
years of professional experience
Work History
Commercial Teller
TEXAS BANK AND TRUST
NEW ACCOUNTS/TELLER
GILMER SAVINGS BANK
Sales Floor Manager
JCPenney
FCSA- FINANCIAL CENTER SERVICE ASSOCIATE
INDEPENDENT FINANCIAL BANK
2021.03 - 2024.03
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed client accounts by updating information and processing transactions accurately.
- Conducted thorough research to resolve complex customer issues, resulting in positive outcomes.
Education
High School Diploma -
Harmony High School
Big Sandy, TX05.1987
Skills
- Conflict resolution techniques
- Financial product knowledge
- Cash handling expertise
- Relationship Building Aptitude
- Currency Conversion Knowledge
- Customer interaction
- Customer Service-Oriented
- Account updating
- Data Collection
- Data Entry
- Call Management
- Appointment Scheduling
- Payment Processing
- Complaint resolution
- Document Verification
Certification
Timeline
FCSA- FINANCIAL CENTER SERVICE ASSOCIATE
INDEPENDENT FINANCIAL BANK
2021.03 - 2024.03
Commercial Teller
TEXAS BANK AND TRUST
NEW ACCOUNTS/TELLER
GILMER SAVINGS BANK
Sales Floor Manager
JCPenney
High School Diploma -
Harmony High School
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