CHRISTIAN ORTIZ
ORLANDO,UNITED STATES
Summary
Commercial Teller with extensive experience in managing transactions and delivering exceptional customer service at Wells Fargo. Demonstrated meticulous cash handling and record-keeping skills, enhancing operational accuracy and minimizing discrepancies. Proven ability to streamline processes and foster positive customer relationships, resulting in increased loyalty and feedback.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Commercial Teller
Wells Fargo & Company
02.2017 - 12.2017
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Managed cash drawer operations, balancing daily transactions to maintain financial integrity.
- Handled confidential customer information responsibly, ensuring compliance with privacy regulations and bank policies at all times.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Maintained up-to-date knowledge of banking products, promoting services tailored to customer needs.
- Collaborated with team members to achieve branch goals and uphold a positive work environment.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Cavalry Scout
US Army
06.2002 - 07.2008
- Executed reconnaissance missions, enhancing situational awareness and decision-making for tactical operations.
- Collaborated with diverse teams, cultivating strong communication skills and fostering a supportive environment in high-pressure situations.
- Developed comprehensive reports detailing findings from scouting missions for strategic briefings.
- Led teams in high-pressure environments, ensuring effective communication and task execution.
- Operated wheeled and tracked vehicles and communications equipment.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Analyzed data from surveillance equipment to enhance operational planning and execution.
Education
High School Diploma -
Emilio V Delgado
05-2002
No Degree - Network And System Administration
DeVry University
Denver, CONo Degree - Human Resources Management
University of Colorado
COSkills
- Listening and comprehension
- Account reconciliation proficiency
- Professionalism and courtesy
- Cash handling expertise
- Ethical conduct awareness
- Adherence to regulations
- Transaction processing efficiency
- Strong numeracy skills
- Banking software
- Strong work ethic
- Excellent time management skills
- Exceptional customer service
LANGUAGES
Spanish (Native).
Native or Bilingual
English
Full Professional
Timeline
Commercial Teller
Wells Fargo & Company
02.2017 - 12.2017
Cavalry Scout
US Army
06.2002 - 07.2008
High School Diploma -
Emilio V Delgado
No Degree - Network And System Administration
DeVry University
No Degree - Human Resources Management
University of Colorado
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