Melanie Lopez

• Lead a doctor-led, hygiene-driven practice through daily huddles, team meetings, and operational alignment.
• Partner with the Doctor to drive financial performance, profitability, and achievement of strategic goals.
• Oversee daily operations, team performance, and patient experience to support growth and retention.
• Manage key metrics including case acceptance, AR, scheduling efficiency, and patient access.
• Recruit, onboard, and develop team members through structured training, coaching, and performance evaluations.
• Optimize staffing, supplies, lab, and marketing spend to meet margin and ROI goals.
• Execute growth strategies, including marketing initiatives and De Novo/affiliation models.
• Lead performance planning through quarterly and monthly business reviews with leadership.
• Ensure compliance with OSHA and regulatory standards.
• Foster a positive, high-performing culture through servant leadership and continuous development.

• Facilitating workflow to ensure a positive patient experience, verifying insurance benefits and presenting accurate estimates, inquiring on outstanding claims to ensure healthy accounts receivable, managing time accordingly to meet all deadlines each month, and coordinating with PMO to schedule marketing events and incentives

Achievements

• AR Champion/ responsible for ensuring all outstanding claims are being processed correctly, follow-up on past due claims by contacting provider services, delegate tasks to ensure office meets all AR deadlines and expectations.
• Business Assistant Mastery Track II Completion
• Contact : Diana Greenslade - 850-559-1404

• Creating a positive sales experience for each customer, handling leads with use of proper templates and follow-up procedures, retaining most updated product knowledge and current inventory, delivering vehicles and demonstrating all features
• Contact : Wendy Harrell - 229-403-6300

• Managing the workflow within the front store, assessing inventory and managing price changes and sales, facilitating prescriptions in the pharmacy
• Achievements/Tasks
• Registered Pharmacy Technician/License No. RPT90150
• Contact : Joseph Greenhill - 850-941-6677

• Maintaining an organized environment, effectively tend to the needs of customers, providing quality food that follows health regulations
• Achievements/Tasks
• Associate Trainer/Responsible for effectively training all new hires in their respective position
• Contact : Amanda Rodriguez - 347-907-3394