Shawna Hicks
Summary
Dynamic leader with a proven track record at Wake Forest Dental Arts, adept in operational efficiency and staff development. Spearheaded compliance, optimized workflows, and fostered patient relations, ensuring 100% achievement in financial and care goals. Excelled in business analysis and communication, mentoring teams towards excellence.
Overview
8
8
years of professional experience
Work History
Practice Manager of Operations
Wake Forest Dental Arts
05.2016 - Current
- Oversee 13 employees and 3 Doctors
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Ensure goals and priorities of doctors and teams are achieved through servant leadership
- Manage Time for all employee's
- Onboarding and Training new employees
- Managing Systems to ensure aging, collections, and reports are at 100%
- Reviewing P&L
- PMO Mentor training other new hires in our sub region
- Team reviews and incentives
- Morning Huddle, Synergy and Doctor meetings to ensure alignment with goals
- Doctor partnership to collaborate and develop quarterly and annual financial goals
- Reviewing metrics daily to ensure our team stays on track with goals and patient care
- Helping my team in all ways whether its check posting, era/eft, checking in patients, doing account audits, cleaning rooms, creating template's for chart notes, tx planning.
Education
DA Certification - Dental Assistant
NC Dental U
Wake Forest, NC04-2007
Skills
- Operational Efficiency
- Business Analysis
- Staff Development
- Workflow Optimization
- Communication
- Patient Relations
- Leadership
- Teamwork
Timeline
Practice Manager of Operations
Wake Forest Dental Arts
05.2016 - Current
DA Certification - Dental Assistant
NC Dental U
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