Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Melanie Lorenzo

Melanie Lorenzo

Brooklyn,New York

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

The Gateway School
09.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and school wide and placed orders.
  • Established administrative work procedures to track staff's daily tasks.
  • Partnered with colleagues to implement best practices and protocols.
  • Managed filing system, entered data and completed other clerical tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Organized and coordinated conferences and monthly meetings.
  • Handled confidential and sensitive information with discretion and tact.

Assistant Dean of Students- Administrator

Xavier High School
08.2020 - 06.2024
  • Provided administrative support for the Dean of Students Office, managing calendars, meetings and travel arrangements.
  • Acted as a liaison between students, faculty, and administration, facilitating communication and addressing concerns to promote a positive and inclusive campus community.
  • Handle correspondence,including emails and phone calls,maintaining professionalism and discretion with sensitive information.
  • Implemented efficient office procedures and protocols to streamline administrative tasks and improve overall office operations.
  • Oversee office operations, including tracking expenses, processing invoices, and preparing financial reports.
  • Facilitated internal and external meetings, drafting agendas, taking meeting minutes, and following up on action terms.

Front of House Manager / Bar Manager

Shore on St. Armand's Circle
05.2016 - 08.2019
  • Managed all front-of-house operations, including staff scheduling, training, and performance management to ensure smooth and efficient service delivery
  • Developed and implemented beverage programs, including creating signature cocktails and curating a diverse selection of high-quality spirits and ingredients tailored to customer preferences
  • Maintained inventory levels, conducted regular stock checks, and collaborated with vendors to ensure timely deliveries and optimal pricing for bar supplies and beverages
  • Fostered a positive and cohesive team environment by promoting open communication, providing support and guidance, and facilitating teamwork among front of house staff to deliver exceptional service.

Operations Specialist

Chase Bank
01.2014 - 08.2016
  • Conducted quality control audits on account data, identifying and resolving discrepancies to maintain accurate records
  • Managed daily operations of ATM network, ensuring consistent uptime and troubleshooting any technical issues
  • Provided training and support to branch staff on new banking policies and procedures
  • Assisted in the review and approval process for customer transactions to prevent fraud and maintain compliance with regulatory requirements.
  • Collected, arranged, and input information into database system.

Freelance Photographer

Melanie Aimee Photo
06.2016 - Current
  • Collaborate with clients to understand their vision and requirements, delivering tailored photography solutions that meet and exceed expectations
  • Manage all aspects of photo shoots, including scheduling, location scouting, equipment set-up, and post-production editing to deliver final deliverables on time and within budget.

Education

Bachelor of Science - Psychology

Monroe Community College
Rochester, NY
05-2026

Skills

  • Client Relations
  • Excellent workflow management
  • Communication
  • Office Management
  • Proficiency in Microsoft Office & Google Suite
  • Expense Tracking
  • Business correspondence
  • Budgeting assistance
  • Customer service
  • Master calender management
  • Travel planning
  • Confidentiality
  • Scheduling

Certification

CPR/First Aid Certified - American Red Cross

Languages

Spanish

Timeline

Administrative Assistant

The Gateway School
09.2024 - Current

Assistant Dean of Students- Administrator

Xavier High School
08.2020 - 06.2024

Freelance Photographer

Melanie Aimee Photo
06.2016 - Current

Front of House Manager / Bar Manager

Shore on St. Armand's Circle
05.2016 - 08.2019

Operations Specialist

Chase Bank
01.2014 - 08.2016

Bachelor of Science - Psychology

Monroe Community College

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